Housing Specialist

Responsibilities

• Provides resident support and guidance to students, faculty, and postdoc residents who visit the office, as well as others who contact the office via email, LiveChat, and phone.
• Exercises independent judgment to identify wellness and safety concerns for residents; provides appropriate resources for support and submits an incident report to document and escalate the concern.
• Disseminates information and enhances resident relations by creating and moderating webinars and in-person presentations for partner schools during admitted student housing sessions, panels, and resource fairs.
• Responsible for identifying inefficiencies and recommending innovative strategies to improve policies, processes, and communications to residents.
• Maintains updated workflows and communication templates to ensure appropriate and consistent processing; takes the lead in managing technology such as Power BI, Visio to both analyze and reconcile processes.
• Cultivates and maintains relationships; facilitates inter-organization communication and synergy within the team, CUFO, and our Columbia University partners.
• Manages special projects, continuous improvements, and other duties as assigned.

Qualifications

• Bachelor's degree or equivalent.
• Minimum of 2-3 years of experience in a student or client-facing support role.
• Strong organizational skills with the ability to multitask, meet deadlines, and manage competing priorities.
• Excellent written and verbal communication skills, capable of handling high-volume workloads and collaborating within a team.
• Proven ability to work independently and under pressure while maintaining a high level of quality and professionalism.
• Strong attention to detail with the ability to be adaptable and flexible.
• Demonstrated ability to interact professionally and positively with students, faculty, and staff.
• Strong interpersonal skills with the ability to build and maintain positive relationships with various University departments.
• Proficiency in MS Office, Adobe, Google Suite, Internet, Zoom, and email platforms.
• Able to maintain confidentiality and exhibit professionalism at all times.
• Strong critical thinking, research, analytical, and problem-solving skills.
• Experience working effectively in a team environment with diverse populations (preferred).