Housing Problem Solving Specialist (temporary)

About the organization

Compass Family Services is a 100+ year old nonprofit working on the front lines of San Francisco’s homeless crisis. We provide families experiencing or at risk of homelessness with comprehensive support to address immediate needs and ensure long-term success.

About the team

Central City Access Point is a direct entry point for any San Francisco family experiencing homelessness. We provide families with housing problem-solving support, and with connection to homelessness prevention, shelter and housing programs through San Francisco’s Coordinated Entry System.

Responsibilities

• Works directly with families experiencing a housing crisis.
• Assesses families’ needs and resources, explains how the homeless response system works, explores available housing and shelter options, and provides resources and referrals.
• Offers problem‑solving support to families so they can maintain their current housing or quickly secure a safe place to stay. Problem‑solving approaches are trauma‑informed and strengths‑based. This might include mapping of personal networks and resources, motivational interviewing, conflict resolution, and/or mediation.
• Assesses families’ eligibility for San Francisco’s Homelessness Response System, which includes shelter, rental subsidies, and permanent supportive housing. Helps families understand how the system works, and whether and how they can access it.
• Provides families with referrals for emergency overnight shelters, food and other basic needs, and all other relevant resources.
• Maintains up‑to‑date information about families in both Compass’ Salesforce database and the city‑wide ONE System.
• Once a family is matched with a housing opportunity, offers support to facilitate the connection and ensure that they are able to take advantage of it.
• Assesses and de‑escalates potentially volatile situations.

Skills

• Relevant experience in social work or a related field
• Experience working with families in crisis
• Excellent interpersonal, listening and communication skills
• Strong computer skills with proficiency in Outlook, Word, Excel, and PowerPoint
• Ability to assess and de‑escalate potentially volatile situations
• Demonstrated commitment to diversity, equity, inclusion and belonging work

Pay

$27-31 per hour

Schedule

Full time, Monday - Friday, primarily during standard working hours

Duration

This is a temporary position, open now, lasting for two months with possibility of extension

Location

37 Grove St, San Francisco

Organizational Core Competencies

• Accountable
• Adaptable
• Client-centered
• Collaborative
• Committed to Diversity, Equity, Inclusion, and Belonging
• Resourceful

Benefits

This position does not qualify for most Compass Family Services employee benefits. Benefits will start if the position is extended to three months or longer.