Housing Outreach Specialist
About the role
The Housing Outreach Specialist is responsible for connecting individuals and families in need with housing resources and support services. This role involved actively engaging with the community, identifying individuals at risk of homelessness, and providing assistance in accessing stable housing. This position ensures that services are delivered in compassionate, ethical, and legally compliant manner, while working to create a safe and supportive environment for clients. This position also collaborates with local organizations and agencies to promote housing stability and meet regulatory and accreditation standards.
Qualifications
- High School Diploma or equivalent required
- Must qualify at a minimum as a RSA per Illinois Department of Health Rule 132
- Valid driver’s license and automobile insurance
- Reliable access to personal vehicle required for community outreach
- Excellent organizational and computer skills
- Self-starter with ability to work independently and with a team
- Belief in the mission and vision of Rosecrance
Responsibilities
- Work hours prescribed and any additional hours deemed necessary for the responsibilities assigned.
- Conduct outreach to individuals and families in need of housing assistance, including those at risk of homelessness or currently experiencing homelessness.
- Education clients about housing programs, eligibility requirements, and application processes.
- Assist clients in navigating the housing application process, including providing support with paperwork, documentation, and deadlines.
- Build relationships with community partners, such as shelters, local housing authorities, and non-profit organizations to expand housing opportunities for clients.
- Assess client needs and provide appropriate referrals to additional services.
- Maintain accurate and up to date client records and documentation in accordance with organizational standards.
- Advocate on behalf of clients to ensure they receive support and resources they need to secure and maintain permanent housing.
- Participate in community events, forums, and partnerships to raise awareness of housing resources.
- Track and report outcomes, including successful placements, progress towards goals, and barriers to housing stability.
- Maintain confidentiality of all client information and adhere to privacy laws and organizational policies.
- Understand and comply with all the principles established by the Rosecrance Corporate Compliance Program and Code of Conduct.
- Perform all responsibilities in compliance with the mission, vision, values, and expectations of Rosecrance.
- Deliver exceptional customer service consistently to every customer.
- Serve as a role model for other staff, clients and customers and demonstrate positive guest relations in representing Rosecrance.
- Assume other related responsibilities as assigned by leadership.
Schedule
8-hour shifts Monday–Friday, 10:00 AM–6:30 PM
Pay
Based on education, experience and credentials
- $18.43/hr. – HS/GED
- $19.37/hr. – Associates
- $20.25/hr. – Bachelor’s
Work Location
Rosecrance Ware Center - Rockford, IL (Onsite)
Benefits
- Salary based on education, experience, and credentials
- Medical, dental, and vision insurance with multiple plan options to meet your needs
- 401(k) plan with employer match and discretionary employer contribution
- Group Life Insurance including LTD and AD&D
- Tuition assistance and licensure/certification reimbursement
- Paid Time Off, sick time, bereavement leave
- Referral program earning up to $1,000 per hire
- Wellness plan with certain facilities offering an on-site gym
- Daily pay available through financial wellness provider: UKG Wallet