Housing Options Officer NEW

Working pattern: Monday – Friday, 36.25 hours per week. Fixed-term contract ending 12 months from start date. Interviews will be conducted face-to-face. SMART working: flexibility is offered where possible, including options to work from home and adjust hours; discuss specific arrangements with the hiring manager.

About the role

We have an exciting vacancy within the Housing Options Team based in Sale. As a Housing Options Officer, you will contribute to the efficient and effective management of the Housing Options Service by promoting and maintaining excellent customer-service standards. You will handle enquiries that assist customers with individual queries, prevent homelessness, and make decisions related to homelessness.

Responsibilities

• Deliver homelessness prevention and housing-related support services.
• Apply up-to-date knowledge of the Homeless Reduction Act and associated legislation to address homelessness prevention and management.
• Work within a multi-functional team and collaborate with partners and key stakeholders.
• Meet individual performance targets in a high-pressure environment while maintaining high service standards.
• Conduct customer interviews (face-to-face or by telephone) to offer solutions in line with policy, best practice, and legislation.
• Work independently under pressure, plan and prioritize workloads to meet team deadlines and adapt to changing priorities.
• Draft standard and non-standard documentation, reports, and spreadsheets using corporate templates with accuracy and minimal supervision.
• Respond independently to unexpected problems and situations.

Requirements

• 1–2 years’ experience in a similar role delivering homelessness prevention and housing-related support services.
• Proven experience working within a multi-functional team and with external partners and stakeholders.
• Proficiency in IT software packages, including databases and spreadsheets, with accurate data input and calculation skills.
• Strong verbal and written communication skills, with the ability to build excellent working relationships at all levels.
• Ability to work both independently and as part of a team, using initiative to solve problems.
• Knowledge of Trafford’s Allocations Policy and Choice Based Lettings systems is beneficial.

Skills

• Drive and determination.
• Excellent relationship-building skills.
• Ability to work under pressure and meet deadlines.
• Strong organizational and prioritization skills.