Housing Operations Coordinator (PT)

About the role

The Housing Operations Coordinator oversees housing operations and occasional residence life programs for students living in university leased, apartment-style housing. This position reports to the Director of Student Services and supports departmental operations by focusing on student housing operational efficiency, planning, and facilities management for the housing program. The Coordinator manages housing operations and participates in administrative decision-making, leadership of the housing operation, and strategic planning ensuring that University housing adequately meets the needs of the student residents.

Responsibilities

• Manages the housing inventory and makes adjustments, with input from the Director of Student Services or Vice President, when additional units are needed.
• Monitors the occupancy rate of student housing and makes adjustments to housing inventory levels to ensure maximum efficiency of operations.
• Ensures that rent invoices and any other charges associated with housing are submitted for payment in a timely manner.
• Manages the coordination of room assignments (preparing keys, consolidation, checkouts, room changes, room condition reports, break housing, etc.).
• Manages all Housing leases and other documents through PandaDoc.
• Conducts quarterly housing inspections to ensure compliance with university housing policies.
• Manages all lockout and key inventories.
• Coordinates residence hall move-ins and closedowns.
• Works with Student Success on student retention initiatives as needed.
• Assists the Student Life Coordinator to provide residence life programming when applicable.
• Works alongside the Director of Student Services or Vice President to continuously revise, update, and facilitate the Housing and Residence Life Strategic Plan.
• Maintains quarterly housing metrics used for making operational decisions and for use in departmental assessment activities.
• Responds to student and parent concerns; refers unresolved cases to appropriate personnel.
• Collaborates with other departments (Information Technology, Admissions, Financial Aid, Career Services, Wellness, Student Life, etc.) in order to holistically develop and meet the needs of the housing students.
• Assists with graduation and new student orientation as needed.
• Performs other duties as assigned.

Requirements

• Bachelor’s degree required in related field with relevant work experience (preferred).
• A minimum of two years plus professional housing and/or residence life experience preferred.
• An equivalent combination of education and work experience may be considered.
• Evidence of excellent communication and conflict resolution skills.
• Willingness to take emergency phone calls 24/7 and respond as necessary.
• Capable of handling multiple tasks and working with a diverse group of individuals.
• Effective communicator possessing the ability to be sensitive to the needs of students, parents, and staff.
• Positive attitude; flexible and understands the principles of a team environment.
• Able to navigate stairs to access each floor in the apartment complex(es).
• Able to push, pull, and lift up to 25 pounds.
• Able to work on multiple tasks at one time.
• Able to operate computers and other office equipment.
• Able to maintain calm demeanor and sound mind when responding to emergency situations.
• Able to accommodate a flexible schedule to include nights and/or occasional weekends as required.
• Able to sit and/or stand for extended periods of time.
• Able to hear and speak well enough to communicate with students, faculty, and staff face-to-face, by telephone, or using Teams.

Schedule

This position will be 5 hours per day Monday-Friday with occasional evenings and weekends as needed. Exact start and end times each day are negotiable.

Benefits

• Competitive salary
• Employee referral bonus
• Employee discounts at local restaurants and venues
• Professional training and development
• Individual coaching
• Opportunities for internal mobility
• Support for local charities through the Sullivan Cares Program