Housing Officer - CAS3

About the role

As a Housing Officer within our CAS3 (Community Accommodation Service Tier 3) project, you’ll be at the heart of supporting individuals leaving prison who might otherwise have nowhere to go. This is your chance to change lives every single day by providing safe, stable temporary accommodation at a crucial turning point in someone’s journey. You’ll manage a dynamic caseload across the Southwest, working directly with people on probation as they transition back into the community. From helping someone settle into their temporary home to empowering them to build the skills and confidence they need to move on successfully; your support will be essential. No two days are the same — and every day is an opportunity to make a meaningful difference.

Responsibilities

• Collaborative Working: Build strong relationships with partner agencies, keeping them informed of any issues that may affect clients or their accommodation placements. Together, you’ll create a safer, more supportive environment for every individual.
• Welcoming New Clients: Be the first point of support for new arrivals — introducing them to their accommodation, helping them settle in, and clearly outlining expectations so they feel confident and supported from day one.
• Housing Management: Take pride in maintaining high-quality living environments. You’ll ensure properties are safe, secure, and well-kept, promptly identifying and reporting any repairs or maintenance needs to keep homes in top condition.
• Delivering Outstanding Support: Provide person-centred, strengths-based, and trauma-informed support that empowers clients, builds resilience, and helps them take positive steps toward independence.

Requirements

• Experience working with people who may have complex needs and/or challenging behaviours.
• Knowledge around the supported housing sector, ideally having worked with people on probation.
• Driving licence and access to a vehicle for work purposes.
• Willingness to work flexibly until 8pm, as needed, to support new arrivals into properties.

Benefits

• Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan.
• 27 days annual leave, including an extra day off for your birthday, plus bank holidays — increasing up to 30 days after 4 years of continuous employment (pro rata for part-time staff).
• 30% staff discount at our charity shops.
• A generous and competitive pension scheme.
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted.
• Great opportunities for career development and free monthly training sessions from experienced facilitators.
• Eligibility for the Blue Light Card, offering discounts on thousands of brands.
• Reflective Practice sessions from objective, external facilitators.

Contract type: Permanent. Participation in an on-call, out-of-hours rota. Valid driver's license and access to own vehicle — business insurance will be required for roles involving travel for work. Flexibility to work until 8:00 PM according to project needs. This role involves travel across the South West, including Somerset, B&NES, and North Somerset. Mileage and other travel expenses can be claimed back.