Housing Manager

About the role

Friendship House is a vibrant retirement community located in historic Old Louisville, offering independent living for seniors 62+ with access to enhanced care services. As Kentucky’s largest faith-inspired, non-profit provider of senior living communities, we are committed to maintaining high standards in resident care, recreation, plant operations, and property management while ensuring compliance with all applicable laws and regulatory standards.

Responsibilities

• Oversee the overall management and day-to-day operations of assigned independent living facilities, including resident care and recreation services.
• Ensure compliance with regulatory bodies such as HUD, LIHTC, NSPIRE, and other applicable laws and organizational standards.
• Maintain or enhance resident independence and satisfaction through effective approaches and services.
• Keep accurate and complete records of all functions within your span of authority; prepare and submit required reports.
• Develop and maintain accurate data on facility and resident needs.
• Oversee resident transportation services.
• Respond to resident emergencies and building concerns.
• Manage the calendar of social programs for residents and attend as needed.
• Address concerns raised by residents, family members, visitors, and the Resident Council.
• Handle all financial matters of the facility, including budget development and maintenance, capital needs, and contract labor.
• Maintain systems to safeguard facility assets, ensuring reliable financial records and reports.
• Oversee petty cash funds and assigned operating accounts.
• Assist with marketing activities to maintain high occupancy rates.
• Oversee maintenance and repair of facility operations, including light routine maintenance (e.g., changing light bulbs, replacing air filters, garbage removal).
• Review deficiencies from inspections or audits, develop correction plans, and submit written reports to authorities.
• Administer human resource functions, including recruitment, hiring, training, conflict resolution, counseling, disciplining, and termination.
• Supervise employees, ensure adequate staffing, and maintain consistency in service delivery.
• Administer a Safety Program to ensure compliance with safety regulations (e.g., fire protection, accident prevention, infection control) and maintain buildings and grounds in good repair.

Requirements

• Bachelor’s degree from a 4-year college or university, or equivalent education/training and/or experience in property management.
• 5 years of management experience.
• If managing a HUD property, recognized certification as a Property Manager and/or Occupancy Specialist (or ability to obtain within 1 year of hire).

Preferred Qualifications

• Bachelor’s degree in business administration.
• 1 year of experience in rental property and/or senior housing management.

Benefits

• Weekly pay option with PayActiv.
• Shift differential.
• Paid vacation, sick days, and holidays.
• Medical, dental, and vision insurance.
• Paid group term life insurance.
• Employee Assistance Program.
• Comprehensive wellness program with incentives.
• Education assistance.
• Short-term disability.
• 401(k) and 403(b) retirement plans.
• Free parking.
• Additional benefits available.