Housing Focused Case Manager

Reports to: Housing Support Manager • Location: Denver • Type: Full-time • Pay: $25.00 per hour

About the role

The Housing Focused Case Manager supports individuals in their journey to secure stable housing. This role involves assisting community members with housing applications, tenant education, facilitating pre- and post-move tasks, and ensuring a seamless transition to housing stabilization services.

Schedule

• 40 hours per week with flexibility for occasional evenings and weekends
• Includes time spent in community member-facing work, administrative tasks, transportation, and collaboration with internal teams, landlords, and community partners

Responsibilities

• Assist community members in identifying and applying for suitable housing opportunities, including market-rate units, affordable housing, rapid rehousing, supportive housing, and voucher-based options
• Identify and help address housing barriers such as credit challenges, criminal history, or rental debt
• Help gather required documentation, including vital records, income verification, rental history, and housing program eligibility paperwork
• Support community members in completing housing applications, submitting referrals, and preparing for property tours or interviews
• Transport community members as needed for pre-move-in and move-in tasks, including unit tours, landlord meetings, and moving personal belongings
• Provide tenant readiness education to community members to support housing stability
• Schedule and coordinate move-ins, including furniture and household essential deliveries, and moves from the community to the leased property
• Collaborate with community members and landlords to finalize housing placements and address any pre-move concerns
• Assist community members in setting up and activating utility accounts
• Facilitate a smooth hand-off to housing retention case managers for the community member’s 12-month housing retention period
• Maintain accurate and up-to-date records, including HMIS data, case notes, community member documentation, and files in compliance with data standards
• Ensure proper documentation of all activities, communications, and community member progress
• Complete all required forms and reports in a timely manner per program requirements
• Actively participate in case conferencing, team meetings, training sessions, supervisions, and community collaborations
• Work collaboratively with internal teams, property managers, public housing agencies, and community partners to support community member housing goals
• Contribute to a multidisciplinary team culture that recognizes, understands, and respects each client’s point of view, experiences, and preferences
• Maximize and support client self-determination and decision-making in service planning
• Understand and follow the related policies and procedures of the Micro Community operations
• Complete other special duties and tasks as assigned by management

Physical Requirements

• Ability to perform essential functions with or without reasonable accommodation
• Tasks may involve prolonged periods of standing, sitting, or walking
• Lifting and carrying objects up to 25 lbs
• Occasional reaching, bending, crouching, or kneeling
• Manual dexterity to operate tools, equipment, and technology
• Visual and auditory ability to respond to tasks and ensure safety

Requirements

• High School Diploma or equivalent
• One year of experience working or volunteering with unhoused individuals in a non-profit setting
• Additional education or experience in social work, human services, or related fields preferred
• Experience in housing navigation, case management, homelessness services, social work, or related fields
• Understanding of Housing First, harm reduction, trauma-informed engagement, and landlord-tenant dynamics strongly preferred
• Ability to work within the community, including shelters, training sites, and office locations
• Familiarity with HMIS or similar data systems is a plus
• Reliable transportation required
• Cell phone to download and access CVC applications is required

Skills

• Cultural Competence: Ability to relate to individuals from diverse backgrounds with empathy and understanding
• Strong Communication: Excellent verbal and written skills for interacting with community members and documenting progress
• Organizational Skills: Ability to manage multiple priorities and meet deadlines effectively
• Problem-Solving: Creativity and flexibility in addressing housing challenges and logistical issues
• Data Management: Attention to detail and proficiency in maintaining accurate records
• Collaboration: Team-oriented with the ability to work effectively with multiple stakeholders
• Trauma-Informed Approach: Understanding of the impact of trauma and applying this knowledge to community member interactions
• Transportation Skills: Comfort with driving and transporting community members and their belongings

Benefits

• Generous 401k matching
• 100% employer-paid premiums for health, dental, and vision insurance
• Paid vacation and holiday pay
• $40 cell phone stipend