Housing Facilities General Custodial Technician Supervisor, Housing and Residence Life-UT Chattanooga

About the role

The Custodial Supervisor oversees custodial operations for Housing and Residence Life facilities serving about 3,700 residents. Responsibilities include supervising, training, coaching, and evaluating staff, ensuring compliance with cleanliness and safety standards, and maintaining a strong presence in residence halls.

Responsibilities

• Actively participate in custodial cleaning duties alongside staff
• Provide day-to-day supervision of custodial staff in residential facilities
• Develop staff work schedules, assignments, and rotations to ensure adequate coverage and efficient workflow
• Conduct regular inspections to monitor the quality and effectiveness of custodial services
• Maintain a visible and supportive presence in the residence halls to ensure accountability and staff engagement
• Design and implement onboarding and continuous training programs for custodial staff aligned with university and industry standards
• Facilitate skill-based training, including equipment usage, chemical safety, green cleaning techniques, and customer service
• Evaluate staff performance through regular feedback, annual reviews, and competency assessments
• Utilize constructive coaching and performance improvement plans (PIPs) to address gaps and develop staff capabilities
• Coordinate and ensure staff complete required annual safety training and maintain compliance with all university-mandated training programs
• Ensure custodial operations comply with OSHA, EPA, and university environmental health and safety guidelines
• Incorporate custodial industry best practices, such as APPA (Association of Physical Plant Administrators) cleaning standards
• Evaluate custodial procedures and recommend innovations in products, methods, or tools that enhance efficiency and sustainability
• Respond to work requests, resident concerns, and emergencies in a timely and professional manner

Qualifications

• Valid State driver’s license and ability to drive in accordance with the University of Tennessee Safety Policy is required
• Effective communication skills, both oral and written, in a professional workplace setting
• Strong organizational skills with the ability to prioritize and multitask effectively
• Adaptable and flexible, able to work under tight schedules and adjust to changing priorities and team deployment needs
• Demonstrated critical thinking and problem-solving abilities
• Willingness to learn and grow, with the ability to receive and apply constructive feedback

Skills

• Basic computer skills required to check emails, take required University trainings, submit work request, work orders, conduct daily monitoring of StarRez Housekeeping portal and conduct follow throughs
• Utilize University software to record staff daily working hours, approved time off requests and enter staff bi-weekly payroll
• Assist with the coordination, scheduling and leading of the summer work
• Serve as a role model to the Custodial team by displaying professionalism and adhering to the University of Tennessee policies, procedures, as well as departmental expectations
• Ensure all training is documented and meets compliance and safety requirements
• Maintain documentation of evaluations and improvement activities in accordance with university HR policies
• Collaborate with each custodial staff member to create an individual Professional Development Plan (PDP)
• Review and update each PDP at least annually, aligning with staff goals and departmental needs
• Prepare reports and communicate updates related to custodial performance, staffing, and training needs
• Aid in the pickup and delivery of custodial supplies from the warehouse to assigned residence halls, ensuring timely and efficient distribution
• Avoid shortages by assisting with inventory monitoring and ordering of custodial supplies to maintain adequate stock levels
• Ensure all custodial equipment, including residence hall vacuum cleaners, is maintained in clean, safe, and fully operational condition
• Schedule and conduct frequent equipment inspections to identify and resolve maintenance needs promptly
• Ensure all custodial equipment, including residence hall vacuum cleaners, is maintained in clean, safe, and fully operational condition
• Maintain documentation of evaluations and improvement activities in accordance with university HR policies

Benefits

The University of Tennessee at Chattanooga offers competitive compensation and benefits. The anticipated hiring range is $47,250, and the market range structure can be found here. For more information on UT Benefits, visit this link.