Housing Empowerment Coach

Why Join Us

When you join SENDCAA, you’re not just taking a job—you’re becoming part of a movement dedicated to creating positive change. Every role here has a purpose that extends beyond daily tasks, offering an opportunity to make a meaningful impact on people’s lives. If you’re passionate about community service and eager to be part of a team working toward a common mission, we encourage you to apply. Together, we can make a difference.

Employee Benefits

• 403(b) with generous company contribution after 90 days of employment
• Health insurance, dental and vision (eligible almost immediately—1st of the following month)
• Paid time off
• Sick time
• 11 paid holidays
• Professional development opportunities

About the role

The Housing Empowerment Coach provides housing-focused support to individuals living with HIV who are receiving services through the Ryan White Program. The primary purpose of the position is to help participants obtain and maintain safe, stable housing, thus improving health and safety. The Coach uses a strengths-based, trauma-informed, person-centered, and harm-reduction approach. Rather than providing intensive ongoing case management, the Coach works with participants to identify housing-related barriers, develop practical solutions, connect participants with community resources, and intervene early when housing stability is at risk. The Coach collaborates closely with Ryan White medical and non-medical case managers, healthcare providers, landlords, housing providers, and community partners to promote housing stability and positive health outcomes. Services are intentionally “light touch” when housing is stable and may temporarily increase when a participant experiences a housing crisis or significant barrier to maintaining housing.

Pay

Starting at $25.91, increasing to $27.27 upon completion of the 90-day probation period.

Responsibilities

• Client Engagement and Support
  • Establish rapport and build trusting relationships with clients using trauma-informed, harm-reduction, and strengths-based approaches
  • Conduct regular in-home and community-based visits with participants
  • Conduct regular meetings to track progress and maintain ongoing communication
  • Provide referrals to resources (housing, benefits, etc.) and offer follow-up support
  • Communicate and coordinate with the participant’s Ryan White medical and/or non-medical team
  • Participate in interdisciplinary case consultation when housing concerns affect health, treatment adherence, or overall stability
  • Make appropriate referrals to healthcare, behavioral health, substance use, employment, benefits, and other services
• Coaching & Goal Setting
  • Assist families in setting and achieving short- and long-term goals through personalized action plans
  • Employ motivational interviewing and case management techniques to identify and overcome barriers
  • Foster family-led decision-making, empowering families to set their own goals
  • Assist clients in locating, securing, and transitioning into permanent housing
  • Work with landlords and property managers to maintain positive tenant-landlord relationships and mediate issues when needed
  • Help clients understand and comply with lease terms and housing responsibilities
• Community Outreach and Service Coordination
  • Build and strengthen community connections to facilitate access to culturally appropriate services
  • Coordinate with internal and external agencies to provide holistic, comprehensive support for clients
• Assessment & Documentation
  • Conduct comprehensive assessments to identify client needs, provide appropriate referrals, and provide appropriate level of support to each household
  • Document participant progress, case management activities, and referrals accurately and in a timely manner
  • Ensure compliance with funding and program requirements through clear and consistent documentation
• Program and Resource Management
  • Manage client budgets and financial assistance requests, ensuring accurate and timely processing
  • Collect, verify, and document financial information from clients to support applications for financial assistance, benefits, or grants
  • Work closely with program managers to ensure funds are allocated correctly and efficiently to various projects within a program
• Collaboration and Professional Conduct
  • Work transparently with both clients and coworkers to achieve shared goals
  • Demonstrate empathy, respect, and humility in all client interactions
  • Maintain professional communication with clients, providers, and team members

Requirements

• Completion of 2 years of college or graduation from a 2-year school in Social Work, Counseling, Sociology, Psychology, or a related field
• At least 2 years of relevant experience (education and work experience may be combined to meet the 2-year requirement)
• Lived experience with poverty, homelessness, or disproportionate access to generational wealth is valued; employees may self-identify and publicly share their lived experience to demonstrate key skills

Work Conditions

This position requires in-person interactions with clients and other professionals; regular remote or hybrid work is not eligible. Occasional hybrid work is allowed based on policy.

• Hours: Monday to Friday, 8:00 AM to 4:30 PM with flexibility to meet client needs
• Travel: Frequent travel to client homes and across service area in Cass, Ransom, Richland, Sargent, Steele, and Traill counties; occasional statewide travel

Physical requirements include regularly standing, walking, sitting (~50% of the workday), bending, carrying, reaching, using hands to handle office equipment, and communicating. Occasionally required: balancing, kneeling, pushing, pulling, lifting up to 10 pounds, and up to 50 pounds.