Housing Eligibility Specialist 17-26

About the role

The Housing Authority of the City of Austin (HACA) is seeking a Housing Eligibility Specialist to join a dedicated team providing affordable housing and services to families and individuals in need of stable housing.

Responsibilities

• Rental Assistance & Leasing
• Coordinate rental assistance for participants in the Housing Choice Voucher Program.
• Manage the full leasing lifecycle, including issuing vouchers, scheduling inspections, and monitoring ongoing eligibility and compliance.
• Cook up and execute Housing Assistance Payment (HAP) contracts, obtain leases, and ensure timely and accurate subsidy payments.
• Eligibility & Certification
• Conduct annual reexaminations, interim reviews, and program certifications.
• Schedule appointments, collect and verify documentation, perform data entry, and calculate rent adjustments.
• Communicate eligibility determinations and rent changes to residents and property managers.
• Client Records & Compliance
• Maintain accurate, organized electronic client records in compliance with privacy and confidentiality standards.
• Process terminations, voluntary withdrawals, and program violations.
• Initiate and assist with fraud investigations when necessary.
• Client & Partner Support
• Respond professionally and promptly to inquiries from clients, landlords, and community partners.
• Provide guidance on program policies, procedures, and participant responsibilities.
• Build and maintain positive working relationships with stakeholders.
• Reporting & Administrative
• Prepare monthly caseload and performance reports for supervisors.
• Perform additional duties as assigned.

Qualifications

• Qualified candidates must possess:
• A Bachelor's degree from a four-year college or university; OR
• Four years related experience and/or training; OR
• Equivalent combination of education and experience.
• Preferred candidates will also possess the following skills and abilities:
• Ability to provide compassionate and professional customer service to clientele of diverse backgrounds
• Strong computer skills (Google Suite, Microsoft Office Suite, Adobe Acrobat, DocuSign, Emphasys ELITE, and Laserfiche)
• Excellent oral and written communication skills
• Ability to establish, cultivate, and maintain effective working relationships with external partners, clients, and coworkers
• Knowledge of general office practices and procedures, business English and basic arithmetic
• Knowledge of standard bookkeeping principles, practices, and techniques
• Knowledge of HUD programs, regulatory compliance, the affordable housing industry
• Spanish language proficiency

Benefits

HACA offers a comprehensive benefits package including:
• Paid sick leave, annual leave, birthday leave & federal holidays
• 100% of employee health insurance premiums paid by the agency
• Supplemental health, dental, vision, and life insurance options for employees and family
• Employee Assistance Program
• Hybrid work schedule available
For a more detailed description of our compensation/benefits offered, go to the following website: https://www.hacanet.org/employment/

Contact Information

Applications for the open posted position must be submitted via online at the following website: https://hacanet.applicantpro.com/. No applications will be accepted after the noted closing dates on the job announcement.