Housing Desk Clerk - Per Diem (Overnight and Possible Day, 8 hour shifts)

About the role

To be present at the front desk of the assigned building during your shift to facilitate tenant needs and monitor visitors to the building.

Responsibilities

• Receive Short Term tenants on a daily, weekly, monthly basis (Martin Hall).
• Tenant/Guest Customer Service oriented at all times.
• Maintain all desk logs accurately and appropriately.
• Receive and distribute USPS and Jefferson University mail to tenant mailboxes.
• Log and distribute package deliveries to tenants.
• Receive and record all tenant request/complaints maintenance /custodial requests to through the proper methods.
• Record all apartment/room keys distributed during shift on StarRez.
• Conduct all move-in/move-out desk procedures within StarRez as outlined in office procedures.
• Adhere to emergency procedures and provide incident/ fire safety reports when applicable.
• Enforce all security policies.
• Perform other duties as assigned.

Core Functions And Competencies

• Commitment to Excellence: Seeks help to improve performance; takes an active interest in learning all aspects of job; learns from mistakes; accepts responsibility for own continuous learning, mistakes and uses growth opportunities to learn. Sets goals to enhance skills.
• Integrity/Organizational Responsibility: Complies with Confidentiality Policy and Code of Conduct. Acts in an ethical, honest and appropriate manner within the workplace. Operates within policies and procedures.
• Respect/Customer Service: Gives customers full attention and treats them with dignity, respect and understanding; listens to and responds with empathy to customer concerns; shows a caring attitude; acts with consideration for the needs of students, patients, volunteers, visitors and coworkers; represents Jefferson in a positive way; anticipates and responds to others’ needs promptly and courteously.
• Management Support: Keeps supervisor well informed of status of assignments; responds to requests and leadership of supervisor; helps supervisor gain support for unit goals and plans; adjusts behavior, style or schedule as situations change; performs work assignments with minimum need for supervision and guidance.

Qualifications

• High School Diploma or GED Certificates.
• Familiarity with computer technology required.

Skills

• Excellent Customer Service skills.

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.

Pay

Details about pay are not specified in this job posting.

Schedule

Work Shift Rotating (United States of America)