Housing Case Manager I at Otto's
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Preserve all substantive info. Remove boilerplate. Include a section only when posting has real specific content for it; never emit heading with filler. Prefer few substantive sections over many thin ones.
We need to parse the job posting.
Key sections:
- About the Position (description)
- About the Program
- About the Organization
- Location
- Reports to
- FLSA status
- Schedule (Tuesday-Friday 9:30am-5:30pm & Saturday 8:30am-4:30pm with monthly staff meetings on 3rd Wednesday)
- Meal period: Paid (30-minutes)
- Salary: $29.87 per hour (Level I)
- Starting full-time benefits package includes medical/vision/dental insurance (low/no cost), Orca transportation card, $500 towards health FSA, retirement plan, Employee Assistance Program, up to 4 weeks PTO, up to 12 days floating holiday leave, up to 9 days holiday work pay.
- Essential Duties And Responsibilities (list)
- Knowledge, Skills, And Abilities (list)
- Education And/Or Experience (list)
- Requirements (Physical Demands) (partial)
- Possibly other sections like Supervisory Responsibilities (None) - we can drop if not substantive.
We need to decide which sections to output: maybe combine About the Position, About the Program, About the Organization into an "About the role" or "About the position"? The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should map content to those headings.
We have:
- About the role: could combine About the Position, About the Program, About the Organization, Location, Reports to, FLSA status? Probably "About the role" includes description of role, program, organization, location, reporting.
- Responsibilities: Essential Duties And Responsibilities (list)
- Requirements: maybe Education And/Or Experience + Physical Demands + other requirements (like WA Food Handlers Permit, driver's license, etc.) Could be "Requirements".
- Qualifications: maybe Knowledge, Skills, And Abilities (list) could be "Qualifications" or "Skills". The instruction includes both Qualifications and Skills headings. We could put Knowledge, Skills, And Abilities under "Skills". Or split: Qualifications for education/experience, Skills for abilities. But we need to avoid thin sections. Perhaps combine Education/Experience and Knowledge/Skills/Abilities into one "Qualifications" section? But we have separate headings allowed. We need to decide.
We have Benefits, Pay, Schedule sections definitely present.
We should not create sections with filler like "commensurate with experience". We have actual content for Benefits, Pay, Schedule.
Thus output sections:
About the role
with paragraphs summarizing About the Position, About the Program, About the Organization, Location, Reports to, FLSA status.
Responsibilities
with - list of duties.
Requirements
with - list of education/experience, physical demands, certifications, etc.
Skills
with - list of knowledge, skills, abilities.
Benefits
with - list of benefits.
Pay
with salary.
Schedule
with schedule details.
We must not repeat job title heading. No Job ID.
We must preserve all substantive information. Need to ensure we don't lose any details.
Let's extract details.
About the Position paragraph:
"The Housing Case Manager provides trauma-informed services to individual program participants, many of whom have multiple barriers (i.e., mental health, substance use disorder, chronic health conditions, frequent contact with law enforcement, etc.), so that secure, stable, and permanent housing may be achieved and/or maintained. This service includes assessment, documentation, information and referral, goal setting, direct advocacy, cooperative case planning, and coordination of services. The Case Manager assists and empowers participants to make necessary connections with the community and providers to stabilize and improve the quality of their lives. This is a unionized position, represented by Local 8 of the Office and Professional Employees International Union (OPEIU)."
About the Program:
"Otto’s Place Enhanced Shelter removes barriers for male-identifying individuals transitioning off the street by partnering shelter with 24/7 on-site support services, intensive case management, behavioral clinician, and housing navigation. In addition to services, we provide 122 separate sleeping areas, meals, laundry, and service pets."
About the Organization:
"Compass Housing Alliance develops and provides essential services, shelter, and affordable housing so that everyone in our community has a safe place to call home. We envision a world in which every person lives in a safe and caring community. Compass offers an open, supportive, and challenging work environment committed to promoting the dignity and well-being of each person that we serve. We recognize the value that different perspectives and cultures bring to the organization. All employees are expected to make efforts in their work and in their conduct to be welcoming to all. As of 2026, Compass Housing Alliance is a division of Lutheran Community Services Northwest (LCSNW). After years of affiliation and partnership, Compass and LCSNW joined together as one organization aligned in our shared values: compassion, love, health, justice, and hope. By combining LCSNW’s network of health and human services and Compass’s expertise in affordable housing and emergency services, we can provide holistic support to the communities we serve."
Location: "LOCATION: Pioneer Square Neighborhood (Seattle, WA)"
Reports to: "REPORTS TO: Case Manager Supervisor"
FLSA STATUS: "FLSA STATUS: Non-Exempt"
Schedule: "SCHEDULE: Tuesday-Friday 9:30am-5:30pm & Saturday 8:30am-4:30pm with monthly staff meetings on 3rd Wednesday"
Meal period: "MEAL PERIOD: Paid (30-minutes)" - maybe include in Schedule or Benefits? Could be part of Schedule. We'll include in Schedule paragraph.
Salary: "SALARY: $29.87 per hour (Level I)"
Benefits: "Starting full-time benefits package includes medical/vision/dental insurance (at low or no monthly cost), Orca transportation card, $500 towards a health Flexible Spending Account, retirement plan, Employee Assistance Program (free mental health counseling), up to 4 weeks of Paid Time Off (PTO), up to 12 days of floating holiday leave, and up to 9 days of holiday work pay."
Essential Duties And Responsibilities: a long list. We need to capture each bullet as list items. The text includes many sentences; we can break into logical items.
Let's extract duties:
- Engagement & Assessment
- Provide trauma-informed case management utilizing motivational interviewing and strength-based techniques to assigned participants.
- Engage professionally and compassionately with participants in all settings and environments.
- Write clear, objective, and accurate case notes of significant interactions in participant files, including stability plans, measurement scales, leases, and all other required forms and paperwork including logs, records, reports, and statistics, as requested.
- Perform documentation (following DAP protocol) and input data in the Clarity Homeless Management Information System (HMIS) and other organizational data and case management systems.
- Identify barriers and steps necessary to overcome obstacles to successful program participation.
- Hoarding and housekeeping support and interventions.
- Assess participant histories and resources/support needs (e.g., food, health, transportation, CPS APS engagement etc.) and opportunities (e.g., family, friends).
- Screen individuals for program eligibility (this may include collaboration with referring agencies).
- Complete a needs assessment, services acknowledgment, and orientation to the program.
- Assess eligibility for permanent housing resources, such as deposit/move-in financial assistance, rapid rehousing, affordable housing, and permanent supportive housing.
- Develop a plan with Program Manager to utilize flexible program-based participant relocation and assistance funds in a way that emphasizes equitability not equality.
- Identify need for interim or bridge housing, link as requested and available.
- Establish goals and objectives, monitor achievements through regular meetings and case consultations with referral partners, as needed or required contractually.
- Provide information, referrals, and direct advocacy as needed, utilizing both internal and external resources. (landlords, rental assistance, Veteran programs, supportive guidance on housing selection).
- Link participants with services intended to address significant barriers to housing stability, such as mental health services, chemical dependency services, primary health services, legal services, Veteran support services, employment and/or educational supports for adults and youth (where applicable).
- Build and maintain positive relationships with a network of community providers and services to address and advocate for participant needs.
- In supporting housing stability and retention, work with property management, supervisor and participants in successful tenancy practices and resolutions.
- Work with program management on situation assessment and follow-up.
- Work with supervisor to devise and implement corrective action plans for participants failing to meet goals.
- May be required to assist management in running monthly, quarterly, and/or annual reports (e.g., HMIS).
- Daily activities are varied, and the day may be interrupted by emergencies or other daily events.
- Mediate conflicts provide de-escalation and crisis intervention.
- Model appropriate problem solving.
- Refer to appropriate services as needed.
- Provide milieu management as well as support to the program and operations team in daily operations of the facility.
- In coordination with program management, develop and facilitate life skills trainings and other relevant workshops.
- Develop and implement community programs supporting housing stability, wellness, and promote meaningful daily activities for participants, which could include groups, classes, workshops, and special events with the support of the Program Manager.
- Dependent on your work site, certain responsibilities will be prioritized by the Program Manager to meet the needs and funding requirements.
- Attend community meetings such as CEA, Veteran meetings, or other community services to represent Compass Housing Alliance in helping people obtain housing.
Leadership section (maybe part of responsibilities but could be separate). It includes:
- Recognize the value that different perspectives and cultures bring to the organization.
- Maintain a favorable working relationship with all other agency employees to foster and promote a cooperative and harmonious working climate.
- Project a favorable image of the organization to promote its aims and objectives and foster and enhance public recognition and acceptance of all its areas of endeavor.
- Perform all duties and responsibilities in a timely and effective manner in accordance with established agency policies to achieve the overall objectives of this position.
- Work as a team in remaining current with available resources and sharing resources with other agency case managers.
Supervisory Responsibilities: None (we can drop).
Knowledge, Skills, And Abilities: list.
Let's extract each:
- Ability to remain flexible to handle the crisis of the day.
- Ability to manage multiple priorities in a dynamic environment.
- Collaborate with property management and program staff to address lease compliance issues, mediate conflicts, and develop strategies to prevent eviction. This includes creative corrective action plans to support stability.
- Manage difficult interpersonal situations effectively.
- Experience and knowledge working with vulnerable populations such as Veterans, Seniors, people with different abilities and families with children including immigrant and refugee experiences.
- Demonstrated ability to maintain a caseload, provide case management, crisis counseling, advocacy, and referral services to participants.
- Demonstrated knowledge of local resources and services for individuals who are experiencing homelessness or housing instability
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Preserve all substantive info. Remove boilerplate. Include a section only when posting has real specific content for it; never emit heading with filler. Prefer few substantive sections over many thin ones. We need to parse the job posting. Key sections: - About the Position (description) - About the Program - About the Organization - Location - Reports to - FLSA status - Schedule (Tuesday-Friday 9:30am-5:30pm & Saturday 8:30am-4:30pm with monthly staff meetings on 3rd Wednesday) - Meal period: Paid (30-minutes) - Salary: $29.87 per hour (Level I) - Starting full-time benefits package includes medical/vision/dental insurance (low/no cost), Orca transportation card, $500 towards health FSA, retirement plan, Employee Assistance Program, up to 4 weeks PTO, up to 12 days floating holiday leave, up to 9 days holiday work pay. - Essential Duties And Responsibilities (list) - Knowledge, Skills, And Abilities (list) - Education And/Or Experience (list) - Requirements (Physical Demands) (partial) - Possibly other sections like Supervisory Responsibilities (None) - we can drop if not substantive. We need to decide which sections to output: maybe combine About the Position, About the Program, About the Organization into an "About the role" or "About the position"? The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should map content to those headings. We have: - About the role: could combine About the Position, About the Program, About the Organization, Location, Reports to, FLSA status? Probably "About the role" includes description of role, program, organization, location, reporting. - Responsibilities: Essential Duties And Responsibilities (list) - Requirements: maybe Education And/Or Experience + Physical Demands + other requirements (like WA Food Handlers Permit, driver's license, etc.) Could be "Requirements". - Qualifications: maybe Knowledge, Skills, And Abilities (list) could be "Qualifications" or "Skills". The instruction includes both Qualifications and Skills headings. We could put Knowledge, Skills, And Abilities under "Skills". Or split: Qualifications for education/experience, Skills for abilities. But we need to avoid thin sections. Perhaps combine Education/Experience and Knowledge/Skills/Abilities into one "Qualifications" section? But we have separate headings allowed. We need to decide. We have Benefits, Pay, Schedule sections definitely present. We should not create sections with filler like "commensurate with experience". We have actual content for Benefits, Pay, Schedule. Thus output sections:
About the role
with paragraphs summarizing About the Position, About the Program, About the Organization, Location, Reports to, FLSA status.Responsibilities
with- list of duties.
Requirements
with- list of education/experience, physical demands, certifications, etc.
Skills
with- list of knowledge, skills, abilities.
Benefits
with- list of benefits.
Pay
withsalary.
Schedule
withschedule details. We must not repeat job title heading. No Job ID. We must preserve all substantive information. Need to ensure we don't lose any details. Let's extract details. About the Position paragraph: "The Housing Case Manager provides trauma-informed services to individual program participants, many of whom have multiple barriers (i.e., mental health, substance use disorder, chronic health conditions, frequent contact with law enforcement, etc.), so that secure, stable, and permanent housing may be achieved and/or maintained. This service includes assessment, documentation, information and referral, goal setting, direct advocacy, cooperative case planning, and coordination of services. The Case Manager assists and empowers participants to make necessary connections with the community and providers to stabilize and improve the quality of their lives. This is a unionized position, represented by Local 8 of the Office and Professional Employees International Union (OPEIU)." About the Program: "Otto’s Place Enhanced Shelter removes barriers for male-identifying individuals transitioning off the street by partnering shelter with 24/7 on-site support services, intensive case management, behavioral clinician, and housing navigation. In addition to services, we provide 122 separate sleeping areas, meals, laundry, and service pets." About the Organization: "Compass Housing Alliance develops and provides essential services, shelter, and affordable housing so that everyone in our community has a safe place to call home. We envision a world in which every person lives in a safe and caring community. Compass offers an open, supportive, and challenging work environment committed to promoting the dignity and well-being of each person that we serve. We recognize the value that different perspectives and cultures bring to the organization. All employees are expected to make efforts in their work and in their conduct to be welcoming to all. As of 2026, Compass Housing Alliance is a division of Lutheran Community Services Northwest (LCSNW). After years of affiliation and partnership, Compass and LCSNW joined together as one organization aligned in our shared values: compassion, love, health, justice, and hope. By combining LCSNW’s network of health and human services and Compass’s expertise in affordable housing and emergency services, we can provide holistic support to the communities we serve." Location: "LOCATION: Pioneer Square Neighborhood (Seattle, WA)" Reports to: "REPORTS TO: Case Manager Supervisor" FLSA STATUS: "FLSA STATUS: Non-Exempt" Schedule: "SCHEDULE: Tuesday-Friday 9:30am-5:30pm & Saturday 8:30am-4:30pm with monthly staff meetings on 3rd Wednesday" Meal period: "MEAL PERIOD: Paid (30-minutes)" - maybe include in Schedule or Benefits? Could be part of Schedule. We'll include in Schedule paragraph. Salary: "SALARY: $29.87 per hour (Level I)" Benefits: "Starting full-time benefits package includes medical/vision/dental insurance (at low or no monthly cost), Orca transportation card, $500 towards a health Flexible Spending Account, retirement plan, Employee Assistance Program (free mental health counseling), up to 4 weeks of Paid Time Off (PTO), up to 12 days of floating holiday leave, and up to 9 days of holiday work pay." Essential Duties And Responsibilities: a long list. We need to capture each bullet as list items. The text includes many sentences; we can break into logical items. Let's extract duties: - Engagement & Assessment - Provide trauma-informed case management utilizing motivational interviewing and strength-based techniques to assigned participants. - Engage professionally and compassionately with participants in all settings and environments. - Write clear, objective, and accurate case notes of significant interactions in participant files, including stability plans, measurement scales, leases, and all other required forms and paperwork including logs, records, reports, and statistics, as requested. - Perform documentation (following DAP protocol) and input data in the Clarity Homeless Management Information System (HMIS) and other organizational data and case management systems. - Identify barriers and steps necessary to overcome obstacles to successful program participation. - Hoarding and housekeeping support and interventions. - Assess participant histories and resources/support needs (e.g., food, health, transportation, CPS APS engagement etc.) and opportunities (e.g., family, friends). - Screen individuals for program eligibility (this may include collaboration with referring agencies). - Complete a needs assessment, services acknowledgment, and orientation to the program. - Assess eligibility for permanent housing resources, such as deposit/move-in financial assistance, rapid rehousing, affordable housing, and permanent supportive housing. - Develop a plan with Program Manager to utilize flexible program-based participant relocation and assistance funds in a way that emphasizes equitability not equality. - Identify need for interim or bridge housing, link as requested and available. - Establish goals and objectives, monitor achievements through regular meetings and case consultations with referral partners, as needed or required contractually. - Provide information, referrals, and direct advocacy as needed, utilizing both internal and external resources. (landlords, rental assistance, Veteran programs, supportive guidance on housing selection). - Link participants with services intended to address significant barriers to housing stability, such as mental health services, chemical dependency services, primary health services, legal services, Veteran support services, employment and/or educational supports for adults and youth (where applicable). - Build and maintain positive relationships with a network of community providers and services to address and advocate for participant needs. - In supporting housing stability and retention, work with property management, supervisor and participants in successful tenancy practices and resolutions. - Work with program management on situation assessment and follow-up. - Work with supervisor to devise and implement corrective action plans for participants failing to meet goals. - May be required to assist management in running monthly, quarterly, and/or annual reports (e.g., HMIS). - Daily activities are varied, and the day may be interrupted by emergencies or other daily events. - Mediate conflicts provide de-escalation and crisis intervention. - Model appropriate problem solving. - Refer to appropriate services as needed. - Provide milieu management as well as support to the program and operations team in daily operations of the facility. - In coordination with program management, develop and facilitate life skills trainings and other relevant workshops. - Develop and implement community programs supporting housing stability, wellness, and promote meaningful daily activities for participants, which could include groups, classes, workshops, and special events with the support of the Program Manager. - Dependent on your work site, certain responsibilities will be prioritized by the Program Manager to meet the needs and funding requirements. - Attend community meetings such as CEA, Veteran meetings, or other community services to represent Compass Housing Alliance in helping people obtain housing. Leadership section (maybe part of responsibilities but could be separate). It includes: - Recognize the value that different perspectives and cultures bring to the organization. - Maintain a favorable working relationship with all other agency employees to foster and promote a cooperative and harmonious working climate. - Project a favorable image of the organization to promote its aims and objectives and foster and enhance public recognition and acceptance of all its areas of endeavor. - Perform all duties and responsibilities in a timely and effective manner in accordance with established agency policies to achieve the overall objectives of this position. - Work as a team in remaining current with available resources and sharing resources with other agency case managers. Supervisory Responsibilities: None (we can drop). Knowledge, Skills, And Abilities: list. Let's extract each: - Ability to remain flexible to handle the crisis of the day. - Ability to manage multiple priorities in a dynamic environment. - Collaborate with property management and program staff to address lease compliance issues, mediate conflicts, and develop strategies to prevent eviction. This includes creative corrective action plans to support stability. - Manage difficult interpersonal situations effectively. - Experience and knowledge working with vulnerable populations such as Veterans, Seniors, people with different abilities and families with children including immigrant and refugee experiences. - Demonstrated ability to maintain a caseload, provide case management, crisis counseling, advocacy, and referral services to participants. - Demonstrated knowledge of local resources and services for individuals who are experiencing homelessness or housing instability
- list of benefits.
- list of knowledge, skills, abilities.
- list of education/experience, physical demands, certifications, etc.