Housing & Behavioral Support Specialist

About the role

Our Housing & Behavioral Health Support Specialist at Mercy of Care plays a vital role in fostering a safe, supportive, and inclusive environment for shelter guests, particularly those facing severe and persistent mental illness (SPMI). This position integrates direct service delivery, crisis management, and administrative accountability to address the complex challenges of homelessness, mental health, and housing instability.

Responsibilities

• Crisis Intervention: Provide timely and effective support during behavioral health emergencies, enabling guests to navigate challenges while maintaining program stability.
• Relationship Building: Cultivate meaningful, trust-based relationships with shelter guests to support their long-term well-being and successful transition to stable housing.
• Service Coordination: Collaborate with a diverse network of mental health, primary care, social service, and housing providers to deliver comprehensive and coordinated support.
• Administrative Duties: Maintain accurate records, complete required documentation, and adhere to program guidelines and regulatory standards.
• Advocacy and Support: Offer individualized guidance to shelter guests, empowering them to navigate mental health and housing systems with empathy and professionalism.

By combining direct care with strategic collaboration, the Specialist ensures shelter guests receive the resources and support they need to achieve greater stability and self-sufficiency.

Requirements

• Master's in human services and 1 year of residential or crisis or
• Bachelor's in human services and 3 years of homeless, behavioral health, residential and/or crisis services delivery
• Depending on program regulations:
  • Associate's in Mental Health & 4 years of related experience or
  • High School diploma & 8 years of job-related clinical mental health experience
• Act 33/34/73 clearances
• Pre-employment Drug Test

Schedule

Full Time, non-exempt/hourly position. 37.5 hours a week to include day/evening/weekends and holidays as scheduled according to the Program needs.

Benefits

• 403B with employer match
• Paid Time Off (PTO)
• Medical, Dental, Vision
• Life Insurance
• Paid Holiday Days