Housing Access Specialist

Housing Access, Assessment & Coordinated Entry Services

Serve as a primary access point for individuals and families seeking housing assistance through CAPSC’s Coordinated Entry programs.

• Conduct intake conversations, eligibility determination, and housing needs assessments to identify appropriate housing pathways and referrals.
• Facilitate housing problem-solving and diversion conversations to prevent or reduce homelessness when appropriate.
• Provide trauma-informed, participant-centered engagement that promotes dignity, choice, and equitable access to housing resources.
• Deliver survivor-centered services when working with individuals experiencing domestic violence, including safety planning and confidentiality protections.
• Connect participants to housing programs, supportive services, and community resources aligned with individual needs and goals.
• Maintain consistent communication with participants from referral through successful connection to services or discharge.
• Utilize HMIS and/or DV-compliant comparable databases while always safeguarding participant information.

Community Collaboration & System Coordination

Maintain collaborative relationships with shelters, housing providers, domestic violence agencies, town welfare offices, behavioral health providers, and other community partners.

• Participate in Coordinated Entry meetings, case conferencing, and community coordination efforts to improve housing access and outcomes.
• Collaborate with community partners to support a coordinated and equitable response to homelessness.

Documentation, Data & Program Accountability

Maintain accurate, timely, and complete participant records in accordance with agency, funder, and regulatory requirements.

• Enter and manage participant data within required systems to support program reporting, monitoring, and evaluation.
• Ensure documentation meets quality standards and supports program outcomes and continuous improvement.

Professional Development & Continuous Improvement

Participate in supervision, team meetings, and required trainings.

• Maintain knowledge of Coordinated Entry policies, housing resources, and best practices.
• Contribute to identifying service gaps and improving participant access to housing resources and community supports.