Houseperson - Kahana Falls Resort

Job Summary

To ensure guest satisfaction and safety by providing efficient and courteous servicing of guest requests, and maintaining guest service and public areas in good repair.

Reports To / Supervision Received

• Manager: Suzie Moore
• Direct Supervisor: Vernon Kanaha
• Indirect Reporting Relationship: Agnes Erorita

Essential Functions

• Assists guests with transport of luggage, food and possessions as requested between rooms and to and from the lobby.
• Alerts supervisor and/or front desk of any suspicious persons in the guest area.
• Stays in constant communication with supervisor via pagers, telephone, and work orders.
• Reports to supervisor all maintenance deficiencies encountered in work areas.
• Stocks linen cart at beginning of the shift and keeps cart neat and clean.
• Keeps all trash picked up in working and public areas; keeps planter boxes clear of trash and water.
• Responsible for his/her maintenance of uniforms and nametag.
• Operates washers and dryers by department standards and methods.
• Vacuums all carpeted public and services areas, including wall/ceiling fixtures or other areas requiring the use of vacuum.
• Maintains, cleans, and extracts moisture from all carpeting as required.
• Keeps linen and storage closets neat and clean.
• Returns all extra items from the linen closet to the storage closet.
• Restocks all linen closets with toilet paper, paper towels, Kleenex, etc.
• Transports clean or soiled linen to and from rooms and housekeeping.
• Upon check out gives guest units, including kitchens, general cleaning as instructed.
• Attends meetings to maintain favorable working relationships among company employees.
• Promote maximum morale, productivity, and efficiency.
• Washes all Mirrors and Windows in rooms as needed.
• Sweeps and mops unit floors.
• Performs other duties as required.

Knowledge, Skill, And Experience

• Minimum Education (or substitute experience): High school diploma or equivalent
• Minimum Experience required: 1+ year in a related field
• Skills Required: Must have good oral and written communication skills Excellent interpersonal skills Ability to multi-task

New Hire Bonus Program

Kahana Falls Resort is excited to offer a New Hire Bonus Program to all newly hired team members. Here's how it works: $150 after completing 30 days of employment. $350 after reaching 90 days of employment. $500 after 120 days of employment. This totals a $1,000 bonus for those who successfully complete all required milestones!