Houseperson

About the role

The role involves maintaining cleanliness and service standards across guest room floors, providing linen supplies, and supporting guest requests, with shifts varying due to 24/7 hotel operations.

Responsibilities

• Clean and maintain all corridors, vending areas, elevators and landings and service areas on guest room floors, ensuring hotel's standards of cleanliness.
• Provide linen supplies for Room Attendants and stock floor closets.
• Deliver and retrieve items requested by guests and Floor Supervisor.
• Review assigned area and complete general removal of any trash or debris on floors.
• Check assigned floor closets and complete linen requisition to replenish linen supplies.
• Stock linen carts with clean linen and supplies.
• Maintain cleanliness and organization of floor closets; remove trash, wipe down shelves/counters; sweep remove non-floor closet items and transport to proper storage areas.
• Remove all dirty linen from assigned Room Attendant's carts and closets and place in laundry chute.
• Remove all dirty glasses from assigned Room Attendants' carts and closets.
• Transport to dish room glass washer and wash glasses.
• Return clean and capped glasses to floor closets in racks.
• Clean designated areas with proper chemicals, tools and equipment: Guest room floor corridors, Floor closets, Service corridors, Elevators, tracks and landings, Guest laundry room, Guest vending areas, Stairwells.
• Wipe down all surfaces of vending machines, ice machines, and laundry machines/counters/shelves.
• Ensure that nothing is stored in stairwells.
• Remove stains, scuff marks, and dust from carpets.
• Provide timely delivery of any items requested by guests.
• Retrieve items from guest rooms and return to proper storage areas.
• Transport guest laundry and dry cleaning to correct guest rooms.
• Turn in all lost and found items and all guest room keys.
• Adhere to all company policies and procedures.
• Follow safety and security procedures and rules.
• Know department fire prevention and emergency procedures.
• Utilize protective equipment.
• Report unsafe conditions to management.
• Report accidents, injuries, near-misses, property damage or loss to management.
• Provide for a safe work environment by following all safety and security procedures