Houseperson

About the role

This position is responsible for cleaning and maintaining public spaces and stocking housekeeping supplies. Assists housekeepers and guests as needed by providing friendly, courteous and professional service, including adherence to health regulations to ensure guest satisfaction.

Responsibilities

• Clean hotel public spaces
• Stock housekeeping supplies and linen
• Deliver housekeeping related items to guest rooms
• Accountable for guest satisfaction as it pertains to housekeeping service at the property
• Assist and respond to requests in a positive and timely manner while providing the highest level of quality service to the guest
• Work as a team player and actively contribute to the efforts of other departments as necessary
• Understand and follow the company guest service recovery program
• Ensure a clean and safe work area in compliance with company, brand, local, state and federal regulations
• Report all maintenance needs and service issues
• Maintain knowledge on the safe use of chemicals utilized within the housekeeping department
• Follow all company procedures for guest/employee incidents
• Maintain knowledge of hotel emergency procedures
• Produce required volume of work by planning, organizing and prioritizing work duties
• Adhere to the company attendance policy, grooming and appearance standards, and general work rules and department procedures
• Attend all required department and hotel meetings
• Ensure proper use of all equipment and supplies

Qualifications

• High school diploma or GED preferred
• Housekeeping/laundry experience preferred
• Attention to detail, customer focused and the ability to perform job duties in a repetitious and fast-paced environment
• Maintains predictable and reliable attendance
• Ability to lift, push and pull up to 50 pounds consistently throughout the shift
• Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods