Houseperson

Nestled on 145 beautiful, wooded acres in the heart of the Ozark Mountains, Westgate Branson Woods Resort is close to the action in Branson – "The Live Entertainment Capital of the World!" Help create remarkable guest experiences at our world-class resort, where guests can venture outside and take advantage of one of our many hiking trails to breathe in fresh air and admire the beautiful waterfalls, then relax in one of our spacious resort rooms. As one of the most beautiful Branson, Missouri, resorts, Westgate Branson Woods boasts the amenities travelers expect from a full-service resort hotel. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences while supporting your career growth where you are or at 60+ resorts across the company.

About the role

As a Houseperson, you are the driving force behind a clean, safe, and welcoming stay at Westgate Resorts. You will support the housekeeping team by keeping guest and public areas spotless, managing linens and supplies, and ensuring everything runs smoothly behind the scenes. From assisting with room prep to delivering items and responding to guest needs, you help create the exceptional Westgate experience our guests love. You will embody Westgate’s core values of Passion, Integrity, and Work Ethic in everything you do while shaping the culture and performance of the department.

Responsibilities

• Assist housekeepers by stripping units of soiled linens and trash.
• Support the cleaning of guest units, including pet-friendly and deep cleans.
• Clean walkways, stairways, corridors, elevators, guest laundry rooms, and front entrances.
• Deliver linen bags and buckets to checkout unit doors and collect soiled linens for processing.
• Rotate laundry bins and maintain cleanliness of laundry chute closets.
• Remove and stage cribs, highchairs, and other equipment in designated pickup areas.
• Collect and dispose of trash from guest units, public areas, and outdoor enclosures.
• Keep housekeeping, storage, and linen closets neat, clean, and fully stocked.
• Deliver and organize linens in building closets.
• Ensure empty buckets and supplies are placed in designated areas.
• Use equipment and cleaning supplies properly and safely.
• Secure, track, and return all issued keys and maintain orderly carts and equipment.
• Report damaged items, lost-and-found items, and safety concerns promptly.
• Respond promptly and professionally to guest and owner requests.
• Assist with training new team members and support other departments as needed.
• Represent Westgate Resorts with professionalism and uphold company values.
• Perform other duties as assigned.

Requirements

• Strong attention to detail and commitment to cleanliness.
• Ability to work independently and collaboratively as part of a team.
• Excellent communication and customer service skills.
• Familiarity with housekeeping procedures and safety protocols.
• Must be able to work weekends and holidays.
• Must be able to lift 35lbs.
• Required to pass a background check, drug test, and prove eligibility to work in the United States.

Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.

Pay

$16/hour – Access your earned income instantly and manage your money with free financial wellness tools through DailyPay.

Benefits

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact