Houseperson

About the role

We are seeking a Houseperson to join our team at our new Home2Suites/TRU property in Cleveland, Tennessee. This role focuses on cleaning and maintaining commercial and common areas of the hotel while embodying our "ONE TEAM. ONE VISION." philosophy.

Responsibilities

• Clean and maintain commercial and common areas including lobby, lobby restrooms, banquet rooms, game room, elevators, hallways, entries, crossovers, stairwells, bar, cart rooms, guest and laundry areas
• Clean designated areas including restrooms, public areas, offices, and banquet/meeting/conference rooms
• Perform tasks including dusting and polishing furniture and fixtures, vacuuming, mopping, sweeping, shampooing carpets, washing windows, cleaning/waxing floors, removing and disposing of trash, and emptying ashtrays
• Follow a daily schedule of cleaning all areas
• Greet guests in a friendly manner
• Deliver items to guest rooms when requested
• Report maintenance deficiencies
• Stock and maintain supply rooms as needed
• Perform deep cleaning tasks and special projects as needed
• Assist in cleaning guest rooms as needed
• Focus on promoting and engaging in internal growth programs
• Complete all required training
• Adhere to all standard operating procedures and property-specific brand standards
• Perform any other duties as requested by management
• Provide personalized, friendly service to every guest and associate

Qualifications

• Able to report to scheduled shifts
• Able to communicate effectively in writing, verbally, and in person
• Able to work a flexible schedule including nights, weekends, and holidays
• Is organized, honest, and works well with others
• Maintain a clean and attractive work area, uniform, and person
• Able to work with people from diverse cultures and backgrounds
• Has the highest degree of integrity and is humble, living by the Golden Rule
• Keep confidential business functions including financial status, customer/guest information, and employee issues
• Responsible for safety and security of guests, fellow employees, and hotel assets
• Have knowledge of fire alarm system and evacuation procedures

Skills & Physical Requirements

• Must be able to bend, reach, kneel, push, and stretch
• Lift and/or carry up to 30 pounds
• Able to work for 8 hours in a restrictive space/environment
• Must have eyesight enabling vision both near and far
• Must be comfortable using a step stool or ladder
• Must be able to use/lift arms for up to 8 hours
• Must be able to work in extreme conditions such as heat, cold, and stress
• Have finger dexterity for operating equipment
• Must speak in a clear, understandable voice, hear at a basic level, and understand English
• Must be able to write
• Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service

Benefits

• Paid Time Off
• Optional Health, Wellness and Care benefits
• Health Reimbursement Program
• Flexible Spending Account
• Stay Discounts
• Optional Company paid Life Insurance
• 401(k) and 401(k) matching
• Employee Assistance Program
• Several Voluntary and Supplemental Insurance Options
• Select Paid Holidays and One Personal Floating Holiday
• Loyalty Incentives and Other Unique Incentive Programs