Houseperson

PRINCIPLE RESPONSIBILITIES AND POSITION PURPOSE

A Houseperson is responsible for the cleanliness of common areas in front and back of house, as well as the restocking and cleaning of restrooms both in the front and back of house. They also respond to radio calls from the front office and housekeeping team to deliver amenities to rooms (in-room amenities, fresh linens, extra pillows, blankets, hangers, robes, slippers, etc.).

Main Duties and Responsibilities

• Performs cleaning duties in all public areas and back of house areas
• Uses houseman carts when cleaning restrooms as well as maintaining inventory of necessary supplies
• Emptying garbage, removing dirty linens and towels upon request
• Always carries a radio and responds to any amenity delivery requests
• Reports necessary maintenance issues to Front Office so a work order is made
• Cleans the Spa every evening after closure
• Assists with housekeeping as needed for Daily Housekeeping Service for in-house guests
• Fulfills departmental policies and procedures
• Fulfills all safety and sanitation policies
• Assists other departments when needed to ensure optimum service to guests

Specific Job Knowledge, Skills, And Ability Requirements

• Operating Housekeeping equipment such as vacuums, mops, maid cart, etc.
• Ability and willingness to adhere to all Averill Hospitality policies and ensure departmental personnel compliance
• Maintains a positive influence in the community and positive relations with area vendors
• Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to other views, welcomes feedback, contributes to building a positive team environment, and prioritizes the team’s success above own interests
• Quality - Meets productivity standards, completes work promptly, strives to increase productivity, works quickly and efficiently
• Guest Service - Responds promptly to guests' needs and takes ownership of the overall guest experience
• Professionalism - Respectfully approaches others, reacts well under pressure, treats others with respect and consideration regardless of status or position, accepts responsibility for own actions, follows through on commitments

SCHEDULE AND BENEFITS

• Standing, bending, stooping, and lifting weights up to and including 20 lbs. may be required
• The hospitality business functions seven (7) days a week, twenty-four hours a day
• In addition, this is a hospitality business, and a hospitable service atmosphere must be always projected
• Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws
• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training
• The Lodge at Whitefish Lake, part of Averill Hospitality, offers full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, 401(k) match, and company discounts at Averill Hospitality properties