Houseperson

The Inn at Mattei’s Tavern, Auberge Collection, opened in February 2023 in charming Los Olivos, offers 67 luxury guest rooms, cottages, and suites that marry modern farmhouse design with the eclectic spirit of nearby ranch life. Set on historic grounds shaded by old-growth palm trees and surrounded by renowned vineyards, the property originally served as a popular stagecoach stop in the late 1800s. Today, guests can savor farm-driven menus, unwind at the Lavender Barn luxury spa, and enjoy destination-inspired experiences.

About the role

The Housekeeping Houseperson assists room attendants by distributing supplies throughout the property, responding to guest requests for amenities and services, and maintaining inventory.

Responsibilities

• Transport and stock all linen and supplies in housekeeping closets and back-of-house areas
• Keep housekeeping areas clean and organized following departmental standards
• Monitor and maintain designated supply levels
• Assist team members with delivery and restocking of in-room amenities and linen
• Work in accordance with hotel and departmental safety standards
• Coordinate and communicate all deliveries and guest requests through the company’s internal communication platform
• Engage with guests with a smile and appropriate greeting, using the guest’s name whenever possible
• Follow all Auberge Service Standards
• Capture and record guest preferences into the internal communication platform where appropriate
• Perform other duties as directed, developed, or assigned

Requirements

• Genuine affinity for interacting with guests and team members
• Ability to handle multiple tasks seamlessly, including delivery of guest requests and room attendant requests
• Ability to work cohesively with other departments and individuals as part of a team
• Ability to maintain confidentiality of guest information and security of guest rooms
• Competency and learning within new computer-based applications
• Lifting up to 75 lbs occasionally
• One-year Housekeeping/Houseperson experience
• Able to work a flexible schedule, including weekends and holidays, according to department needs
• Able to read and write in English
• Ability to communicate in basic conversational English with team members and guests
• Additional language skills are welcomed and valued

Pay

$20.16/hour + service charge