Houseperson

Job Summary

Working at Hotel de la Poste in the heart of New Orleans’ vibrant French Quarter offers a unique opportunity to immerse yourself in the rich culture and timeless charm of this iconic city. Newly transitioned from The W New Orleans, this soft-branded Renaissance hotel blends modern luxury with the distinctive, spirited essence of New Orleans—where history, music, and cuisine converge.

About the Role

As a member of our team, you'll be part of a dynamic atmosphere that celebrates the city's lively energy and unparalleled hospitality, while offering guests an unforgettable experience surrounded by historic architecture, jazz-filled streets, and world-class cuisine.

Responsibilities

• Walk all assigned floors at beginning and end of shift; remove newspapers and service trays, empty trash receptacles
• Remove trash and/or linens and note any areas that need immediate cleaning
• Clean all public areas in the prescribed manner while following safety and security procedures and regulations to include but not limited to hallways, elevators, service areas, stairwells, etc.
• Remove soiled linen, terry and trash from the service areas and take to the appropriate locations in the prescribed manner
• Aid section housekeepers as needed (i.e. bed boards, roll-ways, etc.)
• Stock linen and supply closets to ensure par inventories
• Report any missing/found articles, damage or merchandise problems to the Senior Housekeeper or supervisor
• Respond to guest requests and questions and report guest issues and complaints in a hospitable manner to ensure guest satisfaction

Requirements

• No formal education required
• No experience required
• Self-starting personality with an even disposition
• Ability to meet standards of appearance
• Ability to communicate with guests, housekeepers/main linen room attendant, supervisor
• Ability to assess required reaction to meet standards

Physical Demands

• Pushing vacuum entire length of hallway, carrying supplies from department to assigned floor, carrying dirty linen to laundry shoot, removing room service trays and carrying dirty dishes to service area
• Bending/kneeling - dusting requires bending and kneeling to reach all areas. Room service trays are placed on floor for pick up. Bending would be required to retrieve dirty dishes
• Mobility - movement to reach all areas of responsibility to include shelves, windows, ledges, pipes, under and around furniture
• Continuous standing - continuously standing and/or walking to accomplish all that is required for position
• Climbing stairs - approximately 40 steps 15% of 40 hour week

Benefits

• Education/Formal Training: No formal education required. No experience required
• Knowledge/Skills: Self-starting personality with an even disposition. Ability to meet standards of appearance. Ability to communicate with guests, housekeepers/main linen room attendant, supervisor. Ability to assess required reaction to meet standards.
• Physical Demands: Pushing vacuum entire length of hallway, carrying supplies from department to assigned floor, carrying dirty linen to laundry shoot, removing room service trays and carrying dirty dishes to service area. Bending/kneeling - dusting requires bending and kneeling to reach all areas. Room service trays are placed on floor for pick up. Bending would be required to retrieve dirty dishes. Mobility - movement to reach all areas of responsibility to include shelves, windows, ledges, pipes, under and around furniture. Continuous standing - continuously standing and/or walking to accomplish all that is required for position. Climbing stairs - approximately 40 steps 15% of 40 hour week.
• Medical, dental, & vision insurance: Eligible to participate in the Company’s 401(k) program with employer matching. Health savings and flexible spending accounts. Basic Life and AD&D insurance.
• Discounted Room Rates for Marriott & Sage Properties: Employee can enjoy discounted room rates for Marriott & Sage Properties.
• Employee Assistance Program: Great discounts on Hotels, Restaurants, and much more. Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
• Fun & Exciting Work Environment: Competitive Health & Welfare Plans. Negotiated Corporate Discounts on Home Insurance, Movie Tickets, Flowers & more. Community-Oriented.