Houseperson

About the Role

The Houseperson helps ensure the overall success of the hotel by meeting or exceeding guest and associate expectations for hotel cleanliness. This role cleans public areas, the hotel’s lobby, sets up and breaks down event spaces, and maintains employee spaces to hotel standards. The Houseperson supports daily housekeeping and laundry tasks while maintaining a courteous, positive, and helpful demeanor toward all guests and associates.

Responsibilities

• Ensure housekeeping closets are fully stocked on guest floors.
• Assist housekeeping in removing trash and recyclables from guest floors.
• Deliver supplies to Housekeeping as needed.
• Respond to requests from guests, supervisors, or management in a timely and efficient manner.
• Remove dirty linens from guest floors and transport to laundry area; deliver clean linens to storage areas.
• Dust, polish, and straighten furnishings within public areas.
• Keep public areas clean, including bathrooms, lobby, and rooftop.
• Ensure all light fixtures and appliances are in proper working condition throughout assigned locations.
• Vacuum carpets and/or mop floors as assigned.
• Perform special projects such as deep cleaning, high cleaning, floor care, and flipping mattresses.
• Follow all company and safety and security policies and procedures.
• Report any maintenance issues or safety hazards.
• Greet, acknowledge, and welcome guests according to company service standards.
• Anticipate and follow through on guests’ service needs and requests.
• Support other departments and fellow housekeeping staff members as needed.
• Attend daily department briefing sessions to receive assignments, special notices, and general hotel information.
• Deliver clean linen to assigned linen closets according to established floor par stock levels.
• Collect dirty linen and garbage at regular times throughout the shift.
• Dispose of garbage according to the hotel’s standards.
• Report immediately any known linen losses or misused linen.
• Assist with the processing of hotel and guest linen and laundry.
• Move hotel furniture as required by manager or supervisor.
• Receive, collect, and deliver housekeeping supplies and store in assigned areas as requested.
• Maintain the cleanliness of all corridors, elevators, staircases, and linen closets.
• Assist in any deep cleaning sessions as requested by the Housekeeping Manager.
• Report any maintenance or health & safety issues to the Housekeeping Manager.
• Assist Room Attendants to clean and service all hotel public areas, including the main lobby and hotel front entrance, maintaining the highest possible standards.
• Perform other duties as needed and as directed by management.

Requirements

• Requires candidates to remain on their feet for extended periods.
• Previous experience working in Housekeeping and Hospitality is preferred.
• Flexibility to work weekends and holidays required.
• Ability to bend, squat, kneel, and lift up to 30 pounds.
• Ability to work evenings and weekends required.