Houseperson

Plays a vital role in maintaining the cleanliness, appearance, and overall presentation of the hotel’s public spaces while supporting the housekeeping team in delivering an exceptional guest experience.

Responsibilities

• Clean and maintain hotel public areas, including lobbies, hallways, elevators, stairwells, restrooms, entryways, and other common spaces in accordance with company and brand standards.
• Monitor assigned areas throughout each shift to ensure they remain clean, safe, and guest-ready.
• Remove trash, used linens, room service trays, newspapers, and other debris from guest corridors and public areas.
• Report maintenance concerns, safety hazards, or cleanliness issues promptly to the appropriate department.
• Assist Room Attendants by delivering linens, towels, amenities, and other housekeeping supplies as needed.
• Transport soiled linens, towels, and trash to designated collection areas following hotel procedures.
• Restock housekeeping closets, carts, and storage areas to ensure adequate inventory throughout the day.
• Respond promptly and courteously to guest requests, questions, and service needs.
• Deliver requested items to guest rooms in a timely and professional manner.
• Create positive guest interactions by maintaining a friendly, approachable, and service-oriented attitude.
• Report guest concerns, complaints, or service recovery opportunities to the appropriate supervisor.
• Follow all housekeeping procedures, safety guidelines, and company policies to maintain a clean and secure environment.
• Report lost and found items in accordance with hotel procedures.
• Maintain cleanliness and organization of work areas, storage rooms, and housekeeping equipment.
• Perform other duties as assigned by the Executive Housekeeper or Housekeeping Manager.

Requirements

• Ability to communicate effectively with guests, team members, and supervisors.
• Ability to follow safety procedures and housekeeping standards.
• Ability to work independently while contributing to a collaborative team environment.

Qualifications

• Previous housekeeping, hospitality, janitorial, or custodial experience (preferred).
• Experience operating commercial housekeeping equipment (preferred).
• Familiarity with Marriott, Hilton, or Hyatt housekeeping standards (preferred).

Work Environment and Physical Requirements

This position is based on property in Jonesboro, AR. Must be available to work a flexible schedule, including mornings, evenings, weekends, and holidays as business needs require.

• Ability to stand, walk, bend, kneel, stoop, reach, climb stairs, and move throughout the hotel for extended periods.
• Frequently lift, carry, push, and pull housekeeping carts, linens, supplies, and equipment weighing up to 50 pounds.
• Ability to safely operate housekeeping equipment and use cleaning chemicals in accordance with safety guidelines.

Benefits

• Medical, Dental, and Vision Insurance
• Short-Term and Long-Term Disability
• 401(k) Retirement Plan
• Term Life and AD&D Insurance
• Employee Incentive Program
• Voluntary Life Insurance (self, spouse, and child)
• Hotel Stay Perks (Marriott and Hilton programs)
• Accident, Critical Illness, and Hospital Indemnity Insurance
• Educational Reimbursement
• Paid Time Off
• Manager in Training Program (where applicable)

About the Company

PAH Management is a Dallas-based hotel ownership and management company operating a portfolio of select-service properties across multiple states under Marriott and Hilton brands. We are dedicated to developing a culture that places associates first while becoming America's preferred hotel management company.