Houseperson

Essential Duties and Responsibilities

• Maintain the cleanliness of guest corridors, housekeeping closets, service elevator landings, and all other assigned areas.
• Transfer linen to and from the closets as well as deliver any other items to guest rooms as needed.
• Always approach all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.
• Promote a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.
• Maintain regular attendance as required by scheduling which will vary according to the needs of the individual property.
• Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and nametag when working.
• Walk assigned floors at the beginning and end of shift; removing any newspapers, trash, trays, and/or linens and note any areas that may need immediate cleaning or dusting.
• Assist with housekeeping calls and requests and ensure that they have been completed with follow-up and communication.
• Assist with keeping linens and supplies stocked and maintained.
• Must be familiar with proper guest room cleaning procedures to assist with cleaning if needed.
• Handle items for “Lost and Found” according to company standards.
• Report any needs for repairs to the proper department in a timely manner.
• Show initiative in job performance by anticipating the needs of guests and team members alike.
• Follow all company’s policies and procedures.
• Maintain a clean and safe work environment and report any safety issues to management immediately.
• Able to operate and drive shuttle (as applicable by property).
• Perform any other duties as assigned by management.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of housekeeping experience in the hospitality industry preferred.
• Ability to interpret a variety of instructions when provided in written, oral, or scheduled form.
• Ability to read, write, and speak effectively in English in order to communicate with guests and team members.
• Ability to perform basic mathematical calculations.
• Strong attention to details.
• Ability to multi-task.
• Ability to work independently with minimal supervision in a high degree of autonomy.
• Valid driver's license and clean driving record (As applicable by property).