Houseperson

Springhill Suites by Marriott Roanoke is seeking a fun, detail-oriented, dedicated individual to join our team. You will play a critical role in maintaining the highest standards of cleanliness and presentation in our common areas and corridors, creating exceptional guest experiences in a fun, team-oriented environment.

About Us

At Hospitality America, winner of Top Workplaces USA, we provide hospitality management services across all aspects of hotel management and operations through a principled approach guided by our values: P.E.A.C.H.

• Passionate – Passionate with the spirit to serve.
• Excellence – Committed to excellence that inspires results.
• Adaptable – Adjust, adapt, and overcome.
• Community – Creators of a collaborative community invested in growth.
• Humble – Humble, trustworthy, and transparent.

Our people are the core of our success; we invest in employee training and development to ensure our communities and team members can thrive.

Responsibilities

• Maintain Cleanliness and Presentation: Ensure the highest standards of cleanliness and aesthetics in common areas, including corridors, lobbies, and public spaces, by performing regular cleaning, vacuuming, dusting, and maintaining overall appearance.
• Support Housekeeping Operations: Assist the housekeeping team in promptly responding to guest requests for additional supplies, ensuring a well-stocked and organized inventory of items like towels, linens, and amenities.
• Set Up and Break Down: Prepare meeting rooms, event spaces, and public areas for various functions, including arranging furniture, setting up equipment, and swiftly restoring spaces to their original layout post-events.
• Trash and Waste Management: Collect and dispose of trash, maintaining cleanliness in common areas, and ensuring proper disposal in designated areas following established procedures.
• Maintenance Support: Identify and report any maintenance issues or repair needs in common areas to the appropriate department, assisting with minor maintenance tasks when necessary.
• Customer Service: Engage courteously with guests, offering assistance or information when required, and ensuring their needs are met in a friendly and professional manner.

Requirements

• Experience in a Houseperson or Room Attendant role in a hotel or similar environment preferred.
• Attention to detail with the ability to be thorough in your work.
• Ability to work independently while maintaining timelines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to stand for prolonged periods of time.
• Must be able to lift up to 50 pounds.
• Must be able to navigate various departments of the organization’s physical premises.

Benefits

• Competitive wage.
• Exciting and fun work environment.
• Top-notch training and growth opportunities.
• Medical, dental, and vision coverage for full-time employees.
• Paid vacation time.
• 401k Retirement Plan.