Houseperson

Compensation

$18.50 per hour

Job Summary

As a Houseperson, you will be responsible for supporting housekeepers and supervisors with maintaining the property in a fast-paced and positive environment. The Houseman looks to provide help in all janitorial and maintenance areas, striving to maintain a clean and tidy property with a friendly attitude and exceptional customer service skills. You work effectively in a team and use excellent communication skills to correspond with co-workers and supervisors.

Job Requirements

• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel-related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a warm and friendly demeanor at all times.
• Will be required to work flexible scheduled shifts based on business needs. Scheduling includes holidays, nights, and weekends depending on hotel events and functions.

Job Responsibilities

• Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Walk assigned floors at beginning and end of shift; remove newspapers, trays, empty ash urns, remove trash and/or linens and note any areas that need immediate cleaning.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Use daily checklist to complete projects as assigned including but not limited to: Ash urns, Glass tables, Furniture, Ice machines/vending machines, Elevator doors/frames, Service landing/linen closets, Stairwells, Polish floors, Other projects as assigned by management.
• Practice safe work habits to ensure safety for guests, fellow employees, and self.
• Handle items for "Lost and Found" according to the hotel standards.
• At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.
• Report maintenance issues to Housekeeping Supervisor/Manager.
• Be familiar with correct guestroom cleaning procedures to assist with cleaning if needed.
• Pick up any Room Attendant's dirty linen or trash as needed.
• Before leaving the section, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures.
• Vacuum guest corridors.
• Assist Housekeeping as needed (i.e., bed boards, roll-aways, flip beds, etc.)
• Deliver any clean linen to assigned sections, if applicable.
• Maintain cleanliness and organization of the Housekeeping Office, linen rooms, storage closets, and stairwells.
• Ensure overall guest satisfaction.

Experience And Education

Previous in a Houseperson position preferred but not required.

Physical Requirements

• Must be able to lift and/or carry up to 40 pounds frequently to assist guests.
• Ability to stand for extended periods of time.
• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors and guests a normal in-person and phone conversation.
• Ability to bend and twist, push and pull, stoop, and kneel.
• Ascend and descend a ladder.

Work Hours

Will be required to work flexible scheduled shifts based on business needs. Scheduling includes holidays, nights, and weekends depending on hotel events and functions.