Houseman - The Drey Hotel

Key Responsibilities

• Respond promptly to guest requests communicated by the Front Desk, PBX or Housekeeping Supervisor.
• Deliver requested items such as: shaving kits, dental kits, vanity kits, slippers, extra towels and pillows.
• Verify room numbers and requested items before delivery.
• Knock, announce service, and wait before entering guest rooms.
• Provide courteous and professional guest interactions at all times.
• Complete guest requests within 5–10 minutes.
• Communicate with completed requests to PBX, Front Desk, or supervisor.
• Aid Room Attendants by delivering clean linens, towels, and guest amenities.
• Remove soiled linens, trash, and recycling from guest floors and service areas.
• Support deep cleaning projects and furniture movement as needed.
• Help maintain housekeeping productivity and room readiness standards.