Houseman

About Us

Founded in 2009 by Steve Palmer, The Indigo Road Hospitality Group (IRHG) sets itself apart in the industry by fostering an environment where our people come first. With generous benefits and job openings across 30+ locations, we offer internal growth opportunities for everyone who wants it. We believe that by taking care of you, you'll best take care of our guests—creating a family, a lifestyle, and an exciting journey.

Responsibilities

• Clean and service guest rooms, ensuring they meet the highest standards of cleanliness and presentation.
• Maintain the cleanliness and organization of public areas, including restrooms, hallways, and the event pavilion.
• Complete assigned tasks efficiently and accurately, adhering to established cleaning procedures and safety protocols.
• Respond promptly and courteously to guest requests, providing exceptional customer service.
• Maintain a clean and organized work environment, including housekeeping carts and supply closets.
• Report any suspicious activity, safety hazards, or guest concerns to the Housekeeping Supervisor.
• Collaborate effectively with other team members to ensure smooth operation and guest satisfaction.
• Demonstrate proactivity, initiative, and creative problem-solving while exercising good judgment and attention to detail.
• Anticipate and exceed guest expectations.

Requirements

• Prior cleaning experience preferred.
• Excellent communication and interpersonal skills, with the ability to build rapport with guests from diverse backgrounds.
• Strong attention to detail and commitment to providing exceptional service.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Ability to stand, walk, bend, lift, and carry up to 40 lbs for extended periods.
• High school diploma or equivalent preferred; additional education or training in hospitality is a plus.
• Strong work ethic, with a positive and reliable attitude.
• Ability to follow instructions and complete tasks independently.
• Proficiency in Microsoft Word, Outlook, and Excel preferred.
• Must be able to work days, nights, weekends, and holidays.
• Ability to constantly stand and walk with occasional stooping, kneeling, ascending, reaching, pushing, pulling, or lifting.

Benefits

• Competitive salary and benefits package.
• Opportunity to be part of a dynamic and growing hospitality team.
• Fast-paced and rewarding work environment.