Houseman

Location: Waterloo, NY 13165

Property: Del Lago Resort & Casino

Job Summary

The purpose of the House Person position is to assist the room attendants in a timely manner. Provide old‑world hospitality with charm, serving guests efficiently and accurately while creating a memorable visit.

Responsibilities

• Clean and maintain the cleanliness and appearance of the hotel lobby, hallways, public restrooms, and public areas according to standards.
• Respond promptly to requests from guests and other departments.
• Clean and maintain the appearance of the hotel, including external areas.
• Deep clean assigned areas, including shampooing of rooms and public areas, window washing, hotel light fixtures, and guest elevators.
• Clean and maintain back‑of‑the‑house areas.
• Deliver items to guest rooms upon request from the Front Desk.
• Check and replenish supplies and cleaning tools.
• Report maintenance problems to the appropriate person.

Required Skills and Abilities

• Communicate effectively with all levels of team members, guests, and outside contacts.
• Work effectively in a fast‑paced environment.
• Move around all work areas efficiently.
• Work long hours, including nights, weekends, and holidays.
• Remain seated for extended periods as well as be on your feet.

Physical Requirements & Working Conditions

• Stand, sit, or walk for an extended period or for an entire shift.
• Move, lift, carry, push, pull, and place objects weighing ≤ 50 lb without assistance.
• Reach overhead and below the knees, including bending, twisting, pulling, and stretching.
• Attend required training sessions offered by the casino.
• Obtain required licenses.
• Perform duties in compliance with local laws and regulations, including preventing minors from gambling, drinking alcohol, or purchasing tobacco.
• Adhere to internal control procedures and policies; report illegal activity to security or management.

Pay

Pay range: $24.39 – $27.10 per hour.

About the Company

Del Lago Resort & Casino offers gaming, hotel, retail, and restaurant positions in a luxurious 205‑room hotel with spa treatments and high‑roller service. The employer, Churchill Downs Incorporated, promotes an inclusive, diverse workplace.