Housekeeping - Training Lead

What You Will Be Doing

• Supports the hiring, training, and re-training of employee process.
• Train the new team members according to the Training Program.
• Communicate with the Training Executive or the Building Executive if you present any challenges on your assignment or building.
• Monitor the performance of the new hires.
• Reinforce the training and provide honest and constructive feedback.
• Collaborate with the Executive Training Manager to create projects and training initiatives.
• Provide feedback and coaching the staff members on cleaning, AAA, Forbes and Hotel Standards, safety protocols and housekeeping Policies and Procedures.
• Execute inspections of the staff members to ensure they are performing according to the standards.
• During inspections, identify areas of improvement opportunities that can be reviewed during pre-shifts also sharing with the Training Executive.
• Rewarding and recognizing employees for their exceptional performance and by participating in various reward and recognition programs of the Department and Hotel.
• Participate in the employee progressive disciplinary process, including the coaching, counseling, and administration of employee discipline.
• Keep track of the special maintenance issues that you or your team reported and follow up, maintain open communication with your manager.
• Actively participates in timely administration of 90-day and annual performance process.
• Maintains a complete understanding of the Hotel’s Safety and Security guidelines, SDS compliance and actively participates in fire / safety drills and the Bee Safe Committee.
• Attends regularly scheduled supervisor meetings and applicable leadership training classes to include preparing and delivering group presentations.
• Expertly communicates pertinent information including Department/Hotel updates.
• Helps with the planning and implementation of new or revised policies, guidelines, procedures, and processes.
• Assists in linen and supply inventories and completes all related paperwork.
• Willingness to work in a fast-paced, collaborative environment.
• Uphold and abide by all Broadmoor policies, procedures, and safety guidelines.

What We Are Looking For

• A high school diploma or general education degree (GED); and one to three years related experience and/or training; prior Housekeeping supervisory and hospitality experience preferred.
• An enthusiastic, friendly, and energetic team member who works well with others.
• Strong interpersonal communication skills.
• Occasional heavy lifting (up to 100 lbs. with assistance) with a work environment that may be indoors and outdoors at times.

Benefits

Employees are offered expansive benefits including Health & Dental, 401k, local discounts.