Housekeeping Supervisor - Year Round

About the role

Assists in managing all aspects of the Housekeeping department to ensure clean, orderly, and attractive conditions of the establishment. Is responsible for the inventory management, ordering of all supplies, hiring, training, correcting, and scheduling all Housekeeping employees in conjunction with the Housekeeping Manager.

Responsibilities

• Train, lead, coach, and correct a team of Core, Regular, Seasonal and Part Time Housekeeping Staff in conjunction with the Housekeeping Manager and Housekeeping Inspectors to ensure the employees have the skills, tools, and knowledge required to perform their job at the highest level while remaining engaged.
• Assists in Managing the Housekeeping schedule to ensure consistency and adequate coverage for all shifts with consideration for the staff requests.
• Ensures the cleanliness of all lodge common areas, including lobbies, bathrooms, hallways, ski locker rooms, and hot tub areas.
• Establishes and demonstrates standards and procedures for Housekeeping staff to include OSHA standards, Safety Standards, Guest Service Standards, and all company SOPs.
• Plans, assigns, and directs work of Housekeeping staff as well as appraises performance, rewards and disciplines staff and addresses any complaints and resolves problems with the Housekeeping Manager and the Housekeeping Inspectors.
• Inspects and evaluates physical condition of establishment. Documenting inspection forms to hold cleaners accountable and to use as recognition or re-training tools.
• Aids the Housekeeping Manager in inventory management and Just In Time (JIT) purchasing.
• Investigates new and improved cleaning instruments and methods, researching green initiatives and products.
• Has working knowledge of equipment and periodically inventories and orders supplies and equipment as required.
• Manages a safe employee and guest environment and ensures required safety meetings and updates are delivered.
• Creates and maintains detailed, high quality and accurate Standard Operating Procedures (S.O.P.s) for all Housekeeping lodging operations in conjunction with the Housekeeping Manager.
• Ensures proper and timely communication with the Front Desk regarding owner/guest special requests, early check-ins, late check-outs, and room moves.
• Is responsible for the Housekeeping staff following the established uniform and appearance policies and taking corrective action if necessary.
• Complies with all company policies and procedures.
• Knows the Winter Park Resort Core Values and models them to other employees.

  Requirements

  • Education: High School Diploma or GED required
  • Working knowledge of Microsoft Office & moderate computer functionality required
  • Experience: At least two years of related Housekeeping experience required
  • Experience as a supervisor preferred
  • Experience at a Mountain Resort Lodging Property preferred
  • Experience with computer systems such as Springer-Miller Systems (SMS) Property Management System, WorkDay, and Microsoft Office Suite preferred

  Qualifications, Knowledge, Skill and Ability Requirements

  • Honest and demonstrates integrity
  • Follows established resort policies and procedures
  • Reports to work exhibiting a professional appearance within defined guidelines
  • Supportive of resort mission and core values
  • Sets a positive attitude for others to follow
  • Comfortable challenging established policies and procedures, but once decisions are made, is supportive of decisions
  • Organized and capable of performing multiple tasks
  • Trustworthy and self-directed in work tasks
  • See projects through to completion including follow-ups on any identified issues or long-term concerns
  • Flexible with days and hours of work, based on resort needs
  • Prioritizes, and re-prioritizes personal time versus work needs to ensure a good balance in life, and quality of work
  • Every guest encountered will be acknowledged, thanked and invited back
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

  Physical Demands and Working Conditions

  • This position is required to work evenings, weekends and holidays.
  • Most work tasks are performed indoors- temperature is moderate and controlled by environmental systems.
  • Must be able to stand and exert well-paced mobility for up to an average shift of 8 hours.
  • Must be able to lift up to 30 lbs. on a regular and continuing basis.
  • Must be able to push and pull carts and equipment weighing up to 200 lbs. on a regular and continuing basis.
  • Must be able to exert well-paced ability in limited space and to reach different floors of the building on a timely basis.
  • Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
  • Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
  • Requires manual dexterity to use and operate all necessary equipment and products.
  • Able to wear personal protective equipment including but not limited to non-slip shoes, protective eye wear, and protective gloves.