HOUSEKEEPING SUPERVISOR (FULL TIME)

About the role

Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM's clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets. ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).

Responsibilities

• Directs and participates in the overall sanitation and safety of the facility and associates in accordance with company standards and government regulations.
• Determines cleaning assignments and establishes priorities; adjusts assignments based on changes in room occupancy or emergency clean-up requests; maintains accurate record of assignments.
• Ensures security of keys.
• Responds to customer needs and requests; resolves customer concerns.
• Follows work procedures and expedites workflow to ensure timely, efficient service; communicates room completion and availability.
• Inspects rooms, common areas and stock rooms, and approves staff work performance; performs or delegates appropriate corrective action.
• Reports unsafe conditions and maintenance service needs, including painting, repairs, and furniture replacement and upkeep.
• Oversees the productivity and breaks of associates; communicates performance issues to management.
• Participates in the onboarding and training of associates; conducts daily pre-service meetings.
• Demonstrates safe and correct use of environmental services equipment and chemicals.
• Completes inventory of materials, supplies and linens; manages usage and orders to in alignment with budget.
• Opens and closes the department; maintains security for department property, supplies and operating funds.
• Communicates on the telephone, over radio, in person and in writing with clients, customers or residents, personnel from other departments and coworkers.
• Performs other duties as assigned.

Requirements

• Prior supervisory, hospitality, and customer service experience required.

Pay & Schedule

• Pay Range: $22.00 per hour to $23.00 per hour
• Full time schedule. Monday - Friday, 9:00 am - 5:30 pm. More details upon interview.

Benefits

Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program.

Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

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