Housekeeping Supervisor | Field & Stream Lodge Co. | Bozeman, MT

About the role

Field & Stream Lodge Co. Field & Stream Bozeman is a gathering place for various activities including fishing, hunting, skiing, and hiking. The position offers a range of benefits including PTO policy, discounted hotel stays, parental leave, tuition reimbursement, comprehensive insurance, and onboarding/training.

Responsibilities

• Verify room status on AM report; report discrepancies; prioritize and update status of check-out rooms.
• Distribute assignment sheets, room keys, and beepers to designated staff; maintain accurate records of assignments for security.
• Communicate additions or changes to the assignment sheets as they arise throughout the shift.
• Maintain accurate records of supplies and assist with purchasing decisions.
• Inspect rooms cleaned by room attendants using designated checklist to ensure rooms meet hotel standards and follow up with necessary corrections.
• Inspect vacant rooms, verify status, and update status of discrepant rooms throughout the shift.
• “Mark” dirty sheets of randomly selected assigned rooms and follow up to ensure attendants have changed sheets.
• Council when necessary.
• Inspect public areas, restrooms, meeting and office space for cleanliness utilizing designated checklist.
• Complete work orders for maintenance repairs and submit to housekeeping.
• Contact engineering directly for urgent repairs.
• Accommodate guest requests for housekeeping items or additional supplies expeditiously and courteously; follow up on delivery and return of all such items.
• Provide feedback on staff performance to manager as well as report any disciplinary problems.
• Document pertinent information in departmental log book.
• Complete all paperwork and closing duties before leaving.
• Review status of assignments and any follow-up action necessary.
• Complete night counts in accordance with departmental standards.
• Manage staffing needs based upon business levels.
• Manage the receipt and distribution of deliveries of supplies, linens, etc.
• Effectively communicate with other departments throughout the shift.
• Knowledgeable of hotel fire and emergency procedures.
• Adhere to Lost and Found and Key Control policies.
• Successful completion of the training/certification process.

Secondary Job Functions

• Manage the operations of the Laundry including Washer and Dryer.
• Use cleaning chemicals according to OSHA regulations and hotel requirements as well as adhere to all health department, sanitation and safety regulations.
• Separate soiled linens, terry, etc. and bundle/weigh amounts of each; sort all stained/damaged items and determine status for rewash or discard.
• Maintain continuous inventory of items discarded.
• Place items in laundry machine by weight and add designated chemicals for specified time periods; remove when done and inspect for cleanliness before placing in linen carts.
• Place items in dryer for specified time/temperature; fold Laundry in an effective and timely manner to avoid wrinkling.
• Remove lint and debris from dryer filters and change filters, maintain cleanliness throughout work area, remove trash, and breakdown/clean work areas/equipment upon conclusion of shift.
• Use designated chemicals/supplies to clean laundry room.
• Maintain cleanliness and organization of supply/storage closets and restock as necessary.
• Make up cribs and rollaway beds.

Qualifications

• Knowledge of proper cleaning techniques, requirements, and use of equipment.
• Ability to maintain hotel standards, policies, and procedures; prioritize and organize work assignments; direct performance of assigned staff and follow up with corrections where needed.
• Ability to endure working area of high temperatures with accumulations of lint.
• Ability to exert physical effort in the movement of bundles of soiled/cleaned bed linens, terry, etc. into/out of laundry machines.
• Punctuality and regular and reliable attendance.
• Interpersonal skills and the ability to work well with co-workers and the public.
• Demonstrated ability to train staff and ensure high level of customer service.

Skills

• Knowledge of proper cleaning techniques, requirements, and use of equipment.
• Ability to maintain hotel standards, policies, and procedures; prioritize and organize work assignments; direct performance of assigned staff and follow up with corrections where needed.
• Ability to endure working area of high temperatures with accumulations of lint.
• Ability to exert physical effort in the movement of bundles of soiled/cleaned bed linens, terry, etc. into/out of laundry machines.
• Punctuality and regular and reliable attendance.
• Interpersonal skills and the ability to work well with co-workers and the public.
• Demonstrated ability to train staff and ensure high level of customer service.

Benefits

• Gifted PTO Policy and 7 paid holidays at double pay.
• Discounted hotel stays within PM Hotel/Modus portfolio.
• Paid Parental Leave.
• Tuition reimbursement opportunities.
• Generous health, dental, and vision insurance.
• 401(K).
• Comprehensive onboarding and training plan to set you up for success.
• Coaching, feedback, and mentorship to develop yourself and your team.
• Personalized development plan to fit your individual role and career goals.
• Leadership courses to improve your personal and interpersonal effectiveness.

Pay

Hourly pay range: $25.00 - $27.00

Schedule

Shift-based schedule, details provided during interview.