Housekeeping Supervisor

Responsibilities

• Approach all encounters with guests and employees in a friendly, service oriented manner.
• Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Inspect staff's work performance within assigned section on a daily basis to assure that standards and productivity levels are being met and maintained.
• In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office.
• Oversee the organized closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked with linen only.
• Maintain key control system.
• Supervise all staff in Laundry and Housekeeping, holding them accountable and responsible for their work performance.
• Submit proper documentation regarding poor work performance, misconduct, excessive absenteeism, lateness and improper attire.
• Handle items for "Lost and Found" according to the standards.
• Be familiar with all Avion Hospitality policies and House Rules.
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.

Requirements

• At least 2 to 3 years of progressive experience in a hotel or a related field required.
• A High School diploma or equivalent required.
• College coursework in a related field is helpful.
• Previous supervisory responsibility preferred.
• Long hours are sometimes required.
• Moderate physical ability - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during the entire shift.