Housekeeping Supervisor

About the role

The Housekeeping Supervisor plays a vital part in upholding the highest standards of cleanliness, organization, and presentation across the property. With a focus on efficiency, attention to detail, and service excellence, this position contributes directly to creating exceptional guest experiences.

Responsibilities

• Recruit, hire, and onboard new team members as needed.
• Develop and maintain weekly schedules aligned with occupancy and project demands.
• Manage bi-weekly payroll processes, including time clock edits and documentation.
• Monitor staff performance, providing guidance and corrective feedback as necessary.
• Conduct regular training sessions on job duties, hotel policies, safety, and security procedures.
• Facilitate monthly departmental meetings and daily pre-shift briefings, documenting attendance and discussion points.
• Ensure adherence to cleaning protocols, chemical usage guidelines, and guest room setups.
• Implement and oversee deep cleaning schedules for guest rooms, public areas, and back-of-house spaces.
• Conduct daily inspections of public areas, grounds, storage, kitchen, and employee facilities.
• Supervise laundry operations to maintain productivity and safety standards.
• Enforce uniform standards and train staff in guest interaction best practices.
• Coordinate closely with Front Desk Agents to optimize guest room turnover and service levels.
• Manage inventory levels to support productivity and guest satisfaction.
• Ensure compliance with safety and security procedures, including room access, lost and found, and chemical handling.
• Collaborate with Maintenance to ensure operational equipment is maintained and guest experience is upheld.
• Maintain a positive leadership presence, overseeing all aspects of hotel operations and guest satisfaction.
• Perform other duties as assigned.

Requirements

• Previous experience in housekeeping or a related field preferred.
• Strong leadership and organizational skills.
• Excellent communication abilities, both verbal and written.
• Attention to detail and a commitment to high standards.
• Flexibility in scheduling and task prioritization.
• This is a hands-on role requiring 70% active participation.
• Availability to work weekends, nights, and holidays as business demands.
• Ability to stand, walk, and perform physical tasks for extended periods.
• Capable of lifting, carrying, and pushing up to 50 pounds, and handling push carts up to 250 pounds.