Housekeeping Supervisor

Position Summary

The housekeeping supervisor is the lead housekeeper on a team; he or she will be required to oversee all housekeeping duties within a particular facility or on a particular team.

Main Duties and Responsibilities

• Supervises housekeeping staff as duties are being performed.
• Supervises the duties and tasks of laundry staff.
• Stocks and maintains supply rooms; orders supplies according to a budget.
• Receives, processes, and handles guest complaints in regard to housekeeping services.
• Ensures that rooms are kept clean and free from hazards.
• Ensures that all common areas are kept clean and free from hazards.
• Organizes all staff during the day and hosts daily meetings with housekeeping staff.
• Assists guests with questions and requests.
• Provides a high level of customer service at all times; remains professional.
• Trains new housekeepers after hire.

Supervisory Responsibilities

• Laundry Attendants
• Room Attendants
• Housemen
• Lobby Attendants

Job Requirements

• Education: High school diploma or a GED
• Experience: At least 5 years experience.
• Skills:
• Ability to communicate in English with guests, co-workers and management to their understanding.
• Understands the principles behind providing excellent customer service to guests.
• Possesses the ability to manage a team of housekeepers effectively.
• Demonstrates organizational skills required for ensuring that tasks are completed in a timely manner.
• Exhibits the ability to teach others how to do their jobs in a friendly, courteous and effective manner.
• Able to multitask and prioritize.
• Shows basic computer knowledge for the purposes of scheduling, recordkeeping and more.

Working Conditions

• Training housekeepers on cleaning and reporting all maintenance issues.
• Overseeing staff performance on a daily basis.
• Checking rooms and common areas, including stairways and lounge areas, for cleanliness.

Equipment to Be Used

• Radio
• Computer

Physical & Mental Requirements

• Able to stand a long period of time.
• Able to do a lot of walking.
• Able to squat.
• Able to push and pull.
• Able to comply with policies, procedures and codes of ethics.

Work Environment

A housekeeping supervisor is required to perform the same housekeeping tasks as the individuals they supervise, so the work environment fluctuates based upon the types of services being performed as well as the facility in which the individual is working.

Who We Are

Tides Folly Beach is a beachfront hotel driven and defined by a singular passion: community. We go above and beyond to provide an expectation-exceeding, smile-inducing, memory-making experience for our community of guests. Internally, we focus on building a strong, tight-knit team community through growth, support, camaraderie, and pride. We embrace the community, culture, and spirit of Folly Beach while also being a steward in the evolution of the town as a coastal destination.