Housekeeping Supervisor

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At The Mission Inn Hotel & Spa, a legendary property in the Pyramid Global Hospitality portfolio located in Riverside, California, we deliver exceptional service within a setting rich in history and architectural beauty. Featuring 238 guest rooms and over 160,000 sq ft of meeting and event space, this AAA Four-Diamond, National Historic Landmark spans an entire city block and offers a dynamic environment for hospitality professionals. Our work is purpose-driven, rooted in preserving the legacy of this iconic property while creating meaningful guest experiences.

About the Role

The cleanliness of a hotel is one of the main reasons guests return and recommend our property. Housekeeping Supervisors play a critical role in maintaining these standards. This position involves inspecting guest rooms and public spaces, training and onboarding new employees, and motivating the team to achieve desired results.

Responsibilities

• Engage with guests to ensure their stay is going well
• Work as a team to accomplish the goal of resort/hotel cleanliness
• Coordinate the day’s workflow and distribute duties
• Inspect guest rooms following the highest quality standards
• Hold department employees accountable for quality standards
• Supervise and train staff to maintain cleanliness standards
• Assist with inventory of linen and supplies
• Complete performance evaluations
• Use judgment to distribute work and assign rooms/duties to staff
• Coordinate activities with Front Desk Supervisor and staff
• Report maintenance needs
• Ensure employees use/handle cleaning chemicals safely
• Find coverage for callouts or increased house counts
• Perform other related duties as requested by Management

Requirements

• 6 months of experience in a similar Housekeeping position (desirable)
• Engaging and caring personality
• Strong time management skills
• Ability to work on feet for extended periods
• Effective communication skills
• Ability to read room numbers, dates, and basic instructions
• Ability to move, traverse, and position self to reach corners, high places, and tight spaces
• Ability to operate equipment including spray bottles, vacuums, mops, brooms, scrub pads, and dusters
• Ability to lift, carry, and position loads of at least 25 lbs
• Ability to navigate carts weighing up to 100 lbs in tight spaces

Pay

$18.50 – $20.50 per hour