Housekeeping Supervisor

Descrição da Função

The Gritti Palace, a Luxury Collection Hotel belonging to Marriott International, is currently recruiting for a Housekeeping Supervisor.

This is a permanent, full-time role (40-hour working week made of 8 hours per 5 days and 2 days off).

What we offer

• Professional career progression at international level in 9000 Marriott hotels
• Learning and development opportunities online, on the job and in-class
• Discounts on hotel rooms, gift shop items, food and beverage
• Encouraging management & Team-spirited colleagues
• Charity events, Wellbeing activities and voluntary work in the community of Venice through the TakeCare program
• Canteen service and uniform

What you’ll do

• Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards.
• Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
• Assist Housekeeping management in managing daily activities.
• Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
• Document and resolve issues with discrepant rooms with the Front Desk.
• Prepare, distribute, and communicate changes in assignment sheets/workboards. Communicate issues to next shift.
• Complete required paperwork.
• Aid in training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
• Follow all company and safety and security policies and procedures;
• Report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information; protect company assets.
• Support all co-workers and treat them with dignity and respect.
• Support team to reach common goals.
• Comply with quality assurance expectations and standards.
• Enter and locate work-related information using computers and/or point of sale systems. Perform other reasonable job duties as requested by the Housekeeper Manager.
• Follow Standard Operating Procedures and the brand guidelines

What we’re looking for

• You must possess the legal right to work in Italy. Valid work permit for full time role (40 hours/week).
• At least intermediate Italian and English
• Previous housekeeping supervisory experience is a big plus
• Understanding of rooms operations and luxury hospitality
• Ideal technical knowledge of Opera
• Reliability, Motivation, attention to details
• Strong passion for luxury housekeeping standards and procedures

Contacto

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