Housekeeping Supervisor

About the role

The Equinox Golf Resort & Spa is a historic destination resort located in New England, blending timeless charm with modern amenities. It attracts a diverse mix of leisure, corporate, and event guests year-round, offering a dynamic and well-rounded hospitality experience. The property is newly managed by EOS Hospitality.

Responsibilities

• Lead departmental meetings and training sessions as required.
• Train incoming new hires and ongoing training of subordinate employees to ensure quality and standard procedures.
• Inspect guest rooms for proper cleanliness and preparation.
• Assign side work, deep cleaning tasks, and projects to housepersons, guest room attendants, and pubic space attendants.
• Use scheduling/labor platform to build schedules and remain within labor plans based on productivity.
• Distribute schedules to team. Cover/fill shifts as needed.
• Use communication platforms as tools to work closely with other departments and build a strong interdepartmental workflow.
• Manage housekeeping department inventory and storage areas.
• Maintain housekeeping performance and coach as necessary.
• Ensure housekeeping team complies with lost and found policy.
• Absorb and distribute tips fairly and promptly to staff.
• Assist in interview process, qualifying individuals and assessing their capability to perform the job.
• Review administered reports daily, such as in-house rooming list, arrivals and departures.
• Change bedding, replace bath towels, hand towels, face cloths, bath mats, and any other linens.
• Replenish guest amenities and mini bar items. Report any mini bar usage to Front Desk.
• Wipe down and sanitize all surfaces appropriately using the assigned chemical agents.
• Clean shower, toilet, sinks, and all bathroom areas.
• Sweep, vacuum, Swiffer, and mop floors to ensure high level of cleanliness.
• Take responsibility for final room check, ensuring it is impeccably maintained and ready for guest check in.
• Greet and interact with guests as needed. Handle guest requests with professionalism and courtesy.
• Ensure discretion and respect guest privacy at all times.
• Check and update room status in PMS to communicate with front desk department.
• Complete PM turn down service when assigned.
• Communicate any lost and found items to front desk. Report immediately and turn over for secure proper storage.
• Restock laundry carts and housekeeping closets daily.
• Clean public spaces and employee areas as assigned.
• Clean all guestrooms to the satisfaction of housekeeping supervisor and in accordance with the standards and policies of the department.
• Check the condition of all paper products in guest rooms. Replenish as needed.
• Replace any directories, stationary, and room information cards, etc. that are bent, torn or stained.
• Inform housekeeping supervisor of any stains, missing items, or any cause for additional guest charges to the room.
• Replace all glassware for new arrivals. Ensure all guest room items are clean and fresh.
• Make and undo cots/air mattresses, place in appropriate storage, deliver to rooms when necessary.
• Return all dishes, glassware and ice buckets to dish station.
• Verify all items in the room are in good working condition.
• Return heat/air conditioning to default temperature.
• Adhere to security procedures for the handling of guest room and master keys.
• Adhere to sign in/out procedures for department keys.
• Clean and organize the housekeeping area at the end of each shift, respectfully setting up the next shift for success.
• Communicate closely with other departments, such as when a guest reports a maintenance work order or front desk issue to be addressed.
• Assist guests with luggage especially for large groups when needed.
• Attend departmental meetings and training sessions as required.
• Assist in training new staff as requested.

Qualifications

• 1+ years professional cleaning experience, hotel/lodging environment preferred.
• Prior leadership experience as an inspector or supervisor a plus.
• Successful completion of background check.
• A highly-detailed person with passion for excellence.
• Available and willing to work flexible hours based on business needs including weekdays and weekends.
• Demonstrates strong communication, organizational, and problem-solving skills.
• Expresses sincere enthusiasm for the role and cleanliness.
• Able to work under pressure, multi-task, and stay focused while maintaining hospitality.

Skills

• Ability to remain standing for up to 10 hours.
• Ability to remain seated for up to 8 hours.
• Ability to walk the property and grounds frequently.
• Ability to move up and down stairs regularly.
• Ability to move quickly based on guest needs.
• Ability to regularly move and lift up to 50 lbs.
• Ability to use repetitive manual dexterity, such as squeezing, spraying, folding, polishing, scrubbing, dusting, etc.)
• Ability to bend, stretch, and reach frequently, including above head, and repetitively during a shift.
• Ability to bend and kneel frequently.
• Ability to visibly survey property areas clearly and use an eye for detail to inspect guest rooms for cleanliness.
• Ability to work outside in various weather at times, when traveling between guest rooms.
• Ability to communicate and exchange information effectively.
• Ability to read, write, speak, and understand basic English.
• Ability to complete a satisfactory background check.
• Ability to perform assigned tasks, operate equipment, and complete job duties in a safe manner.
• Ability to work flexible hours based on business needs including midweek and weekend days.