Housekeeping Supervisor

Job Summary

The Housekeeping Supervisor is responsible for all aspects related to hotel housekeeping and the laundry room. Supervises a team to ensure all daily activities are planned and executed so that we exceed guests’ expectations.

Essential Duties And Responsibilities

• Captures all daily activities and plans for sufficient staffing to clean guest rooms and the laundry area
• Creates room assignments for guest room attendants
• Responsible for daily inspections of rooms
• Inspects hotel public areas daily for quality assurance
• Prepares the department’s weekly schedule in conjunction with weekly rooms forecast
• Regularly takes inventory of cleaning supplies and hotel amenities
• Informs leadership of needed supplies and assists with ordering
• Aid with interviews, hires and trains team members; schedules and motivates team members; plans, assigns and directs work; appraises performance; rewards team members; addresses complaints and resolves problems
• Performs various cleaning duties in instances of staff shortages
• Ensures completion of inspection sheets for all check outs
• Handles all inquiries regarding Lost and Found
• Responds to customer complaints and queries on a timely basis
• Ensures all rules are being followed properly
• Aids with enforcement of key issuance procedure established by the hotel
• Reports room discrepancies to Front Desk
• Performs any other duties as assigned

Required Skills And Abilities

• Ability to maintain high energy level in a fast paced environment and manage multiple tasks simultaneously
• Effective communication skills with the ability to communicate with both guests and co-workers
• Prior computer experience with Microsoft office programs and email
• Basic math skills
• Ability to interpret a variety of instructions in written, oral, diagram or schedule form

Education And Experience

• High School Diploma or equivalent preferred
• Previous housekeeping experience preferred
• One year of previous supervisory experience required

Physical Requirements & Working Conditions

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• The employee may also be required to lift, push, and pull up to 50lbs independently and more than 50lbs with assistance.
• The noise level in the work environment can be moderate to loud at times.