Housekeeping Supervisor

Responsibilities

• Foster a positive work environment that promotes teamwork, professionalism, and excellence in customer service.
• Maintain rigorous cleanliness and maintenance standards for guest rooms, public areas, and back-of-house areas.
• Conduct regular inspections and audits to ensure compliance with established standards and address any deficiencies promptly.
• Maintain quality control measures to continuously improve guest satisfaction scores and uphold the reputation of our property.
• Manage inventory levels of cleaning supplies, linens, and other housekeeping materials to ensure adequate stock while minimizing waste and controlling costs.
• Develop and manage the housekeeping department budget, including labor costs, supplies, and equipment expenses.
• Identify opportunities for cost-saving initiatives and efficiency improvements within the housekeeping operation.
• Collaborate with other departments, including front office, maintenance, and food and beverage, to ensure seamless coordination of guest services and satisfaction.
• Ensure compliance with health, safety, and environmental regulations, as well as company policies and procedures related to housekeeping operations.
• Promote sustainable practices and initiatives to minimize the environmental impact of our housekeeping activities.
• Maintain accurate records and documentation related to housekeeping activities, including occupancy rates, cleaning schedules, maintenance issues, and staff training.

Requirements

• Core Skills: Leadership, customer service, people skills, communication skills, problem-solving, analytical skills, judgment & discretion, organizational & time management skills, aptitude & adaptability, composure, attention to detail, computer skills/ technical aptitude, training.
• Experience / Education: Prior experience as a room attendant or rooms inspector; high school diploma and/or equivalent work experience; bilingual in Spanish is a plus.

Skills

• Leadership
• Customer Service
• People Skills
• Communication Skills
• Problem-Solving & Analytical Skills
• Judgment & Discretion
• Organizational & Time Management Skills
• Aptitude & Adaptability
• Composure
• Attention to Detail
• Computer Skills/ Technical Aptitude
• Training

Qualifications

Physical Demands: Work is performed in a hotel environment. This position is physically demanding as it requires extended periods of walking, standing, bending, and lifting up to 50 pounds; moderate computer keying using both hands, and viewing material on a computer screen. Requires flexible working hours including nights and weekends; extended workdays may be required to accomplish tasks and meet workload demands during peak periods.