Housekeeping Supervisor
Sea Crest Beach Resort · North Falmouth, MA · 3 mo ago
ManagementFull-time
About the role
Supervise housekeeping staff ensuring brand/hotel guest service and sustainability standards are met.
Responsibilities
- Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Screen job applicants, and hire new employees (in the event housekeeping associates are HHM employees).
- Train staff to clean rooms in an efficient manner according to established standards or partner with external vendors to ensure staff is trained properly.
- Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
- Issue cleaning supplies and equipment to associates.
- Address associate performance and behavior concerns by either direct intervention with HHM associates or through vendors.
- Supervise laundry employees, if applicable.
- Prepare work schedules for HHM associates or provide vendors with anticipated occupancy to ensure proper staffing levels.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Practice safe work habits and wear protective safety equipment.
- Assist in the breakfast area as needed.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Requirements
- High School diploma preferred.
- Previous housekeeping experience or equivalent training required.
- Previous supervisory responsibility preferred.
Qualifications
- Competitive wages for full time and part time opportunities.
- Medical, Dental and Vision Health Insurance.
- Paid Time Off.
- 401k Company Match.
- Free Basic Life Insurance.
- Travel Discounts.
- Commuter Transit and Commuter Parking Benefits.
- Employee Assistance and Wellness Program.
- Educational/Professional Development.
- Referral Bonus Program.
Skills
- Safe work habits.
- Protective safety equipment.
- MSDS and OSHA standards.
Benefits
- Competitive wages for full time and part time opportunities.
- Medical, Dental and Vision Health Insurance.
- Paid Time Off.
- 401k Company Match.
- Free Basic Life Insurance.
- Travel Discounts.
- Commuter Transit and Commuter Parking Benefits.
- Employee Assistance and Wellness Program.
- Educational/Professional Development.
- Referral Bonus Program.
Schedule
Work schedule varies and may include working on holidays, and weekends.
Pay
- Competitive wages for full time and part time opportunities.
Work Environment and Context
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, reaching, kneeling, bending.