Housekeeping Supervisor

About the role

The Housekeeping Supervisor at Hotel Zags is responsible for overseeing the efficient and effective operations of the housekeeping staff. This role ensures a safe environment, top-notch guest service, and adherence to hotel policies and standards.

Responsibilities

• Supervise and inspect the cleaning of guest rooms, turndown service, public areas, and back of house.
• Ensure compliance with accident/loss prevention programs, SOPs, and health/sanitation standards and regulations.
• Issue assignments to staff, review special requests, and focus on areas of concentration to maintain a smooth housekeeping operation.
• Issue supplies/goods to staff at the start of each shift to control inventory and minimize expenses.
• Respond to guest requests, concerns, and problems to ensure guest satisfaction.
• Log items into the Lost and Found and handle inquiries to maintain controls and ensure guest satisfaction.
• Implement emergency training and procedures to protect the hotel, guests, staff, and company assets.

Requirements

• High school education or equivalent experience.
• One to two years of employment in a related position with this company or other organizations.
• Working knowledge of Housekeeping and hotel services, policies, and operations.
• Supervisory skills.

Qualifications

• Lifting up to 50 lbs. of linen, supplies, furniture.
• Pushing up to 50 lbs., pushing housekeeping cart and vacuum cleaner.
• Pulling up to 50 lbs., pulling housekeeping cart and vacuum cleaner.
• Carrying up to 35 lbs. of supplies.
• Ability to communicate information and hotel services to management and guests.
• Ability to inspect guest rooms, public areas, and back of house, and review reports.
• Ability to communicate with guests, on a telephone, and on a two-way radio with associates.
• Ability to interpret reports.

Skills

• Working knowledge of Housekeeping and hotel services, policies, and operations.
• Supervisory skills.

Benefits

• Medical, Vision, Dental, and Retirement Benefits.
• Paid sick time and eligibility for Paid Leave Oregon.
• Eligibility to enroll in medical, dental, and vision insurance with employer contributions.
• Eligibility to participate in the Company’s 401(k) program with up to 4% employer match.
• Eligibility to enroll in Health Savings Accounts (HSA) with qualifying medical plans and company contributions.
• Eligibility to enroll in Health, Dependent, and Commuter Flexible Spending Accounts (FSA).
• Company-paid basic life and AD&D insurance coverage, with options to enroll in supplemental coverage.
• Eligibility to enroll in short-term and long-term disability insurance coverage.
• Eligibility to purchase pet insurance, accidental insurance, critical insurance, and hospital indemnity insurance.
• Fertility guidance for those enrolled in Sage medical plan.
• $50 TriMet monthly subsidy.
• Employee assistance program.
• Paid time off for vacation, sick time, and holidays.
• Tuition reimbursement of up to $2,000 per calendar year.
• Great discounts on hotels, restaurants, and more.
• Eligibility to participate in the Employee Referral Bonus Program.

Pay

USD $20.00 - USD $22.00 /Hr.

Schedule

Details about the schedule will be provided during the interview process.