Housekeeping Supervisor

Key Responsibilities

• Provide professional, friendly, and efficient service to all guests.
• Inspect guestrooms, student rooms, and common areas to ensure cleanliness, proper amenities, and functioning fixtures; prepare work orders for deficiencies.
• Maintain proper stock levels and organization of housekeeping closets, ensuring accessibility and cleanliness.
• Monitor Vacant Ready rooms daily to ensure readiness for sale.
• Communicate room, supply, or staff issues to management and follow up as needed.
• Advise and assist in ordering linens, towels, cleaning supplies, laundry chemicals, and guest amenities.
• Communicate cleaning deficiencies to housekeeping staff and ensure corrections are made.
• Assist in staffing, scheduling, and maintaining productivity and payroll targets.
• Serve as a primary trainer for new housekeeping associates and support ongoing staff development.
• Document associate issues, provide input for performance reviews, and assist with departmental HR processes.
• Complete end-of-day paperwork, department projects, and any additional tasks assigned by management.
• Maintain and operate all housekeeping tools, equipment, and supplies properly.
• Respond promptly and courteously to guest requests or concerns.
• Ensure all housekeeping functions are performed correctly in the absence of management.
• Maintain open communication with management regarding departmental activities and deviations from standard procedures.
• Comply with all hotel, departmental, and company policies and procedures.
• Perform additional tasks as assigned, within scope and ability.

Qualifications

• Ability to read, write, and communicate effectively in English.
• Hotel guestroom cleaning experience required; supervisory experience preferred.
• Friendly, reliable, enthusiastic, and service-oriented demeanor.
• Strong leadership, organizational, planning, problem-solving, and communication skills.
• Professional appearance and grooming.
• Ability to work independently and collaboratively with others.
• Detail-oriented, committed to quality, and passionate about guest service.

Physical Abilities

• Ability to lift up to 25 lbs.
• Walk and stand for extended periods.
• Adequate communication, hearing, and vision skills (with or without correction).
• Ability to read and write.
• Reasonable accommodation can be arranged.

WORK CONDITIONS

• Work is primarily indoors, with lighting and temperature varying by room.
• Lobby marble floors and guestroom surfaces may be slippery when wet.
• Occasional outdoor work, such as trash disposal, subject to weather.
• Frequent interaction with guests of varying needs, personalities, and temperaments.
• Pace of business may vary.