Housekeeping Supervisor

About the role

The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections. This position will supervise work activities of housekeeping personnel to ensure clean, orderly and attractive guest rooms while ensuring quality service and guest satisfaction. He/she will assign duties, inspect work and investigate complaints regarding housekeeping service.

Responsibilities

• Assign duties, inspect work and investigate complaints regarding housekeeping service.
• Assume functions of manager/director in the absence of the Housekeeping Director or Housekeeping Manager.
• Conduct departmental training, departmental meetings developing associate morale and skills.
• Ensure training and compliance of all associates on Standard Operating Procedures, Q Center policies, technical tasks and risk management is achieved.
• Handle items for "Lost and Found" according to the standards.
• Maintain key control.
• Maintain radio contact with the Department Staff and other Departments throughout the shift, responding to all inquiries in a timely manner using proper etiquette.
• Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.
• Oversee the daily assignment of duties, ensuring Room Attendants and Housepersons carry a work assignment.
• Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked.
• Prepare knowledge-based documents for training and development of associates.
• Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Service Managers, according to standards.
• Supervise work activities of housekeeping personnel to ensure clean, orderly and attractive guest rooms while ensuring quality service and guest satisfaction.
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