Housekeeping Supervisor

About Pyramid Global Hospitality

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets.

About the Role

The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. Hotel housekeepers have one of the most important roles in a hotel daily. We are looking for individuals with great attention to detail to join our Housekeeping team as a Supervisor. The supervisor spends most of the shift inspecting guest rooms and public spaces to ensure cleanliness standards are achieved. This position also trains and onboards new employees to the department and motivates and inspires employees to achieve desired results.

Responsibilities

• Engage with guests to ensure their stay is going well
• Work as a team to accomplish the goal of resort/hotel cleanliness
• Coordinate the day’s workflow and distribution of duties
• Inspect guest rooms following the highest quality standards
• Hold department employees accountable for the highest quality standards
• Supervise and train staff to ensure that standards of cleanliness are maintained
• Assist with performing inventory of linen and supplies
• Assist in completion of performance evaluations
• Use judgment and experience to distribute work, assign rooms, and duties to staff
• Coordinate activities with Front Desk Supervisor and staff
• Report maintenance needs accordingly
• Ensure employees are using/handling cleaning chemicals safely
• Find coverage for callouts or when house counts increase
• Perform other related duties as requested by Management

Requirements

• 6 months experience in a similar Housekeeping position (desirable)
• Engaging and caring personality
• Time management skills
• Ability to work on feet for an extended period
• Ability to communicate effectively
• Ability to read room numbers, dates, and basic instructions
• Ability to move, traverse, position self to reach corners on floors and high places; observe conditions, detect odors, position and navigate carts weighing up to 100 lbs in tight spaces; operate equipment including spray bottles, vacuums, mops, brooms, dust pans, scrub pads, and dusters
• Lift, carry, and position loads of at least 25 lbs

Pay

$21.00 - $23.00 per hour