Housekeeping Supervisor

Responsibilities

• Aid in the training, development, and motivation of all room attendants, housemen, and custodians.
• Closely oversee all employees' performance to ensure productivity and compliance with resort policies and procedures.
• Maintain employees' uniforms and personal appearance standards.
• Conduct daily written inspections of guest rooms.
• Participate in daily stand-up meetings to review essential daily information.
• Report all equipment deficiencies to engineering in a timely manner.
• Assist with monthly and quarterly linen, terry, guest room supplies, and amenities inventories.
• Follow proper lost and found procedures.
• Inspect and communicate guestroom statuses to the front desk by 1:00 p.m. daily.
• Support the daily inspection program and document results.
• Create a positive safety culture within the department and address safety issues daily.
• Actively participate in the Safety Committee.
• Support the training process.
• Support engineering as needed, especially regarding equipment preventative maintenance programs.
• Support the Housekeeping Department and other departments as required.
• Capable of providing hands-on supervisory responsibilities and motivating staff.
• Assist in cleaning guest rooms or public areas during high occupancy levels or staff shortages.
• Be available to assist with any and all reasonable requests from management.

Qualifications

• Knowledge of cleaning products and equipment.
• Ability to read, write, and understand basic English to complete necessary reports and resort information.
• Effective communication skills in English, both with guests and staff.
• Basic understanding to receive instructions in English.
• Minimum of 2 years of experience as a room attendant in a luxury-class hotel or resort property.