Housekeeping Supervisor

About the role

When a guest walks into our rooms - imagine the first look around they take. Followed by the sigh of relief because they've arrived in their home away from home, be it for a night or a week, and it's perfect. Everything is exactly in its place. Crisp, pressed linens. Perfectly placed pillows. A sparkling mirror. Every detail adding up to an experience our guests feel great about because they know they're in good hands while staying with us. As a Housekeeping Supervisor, your contribution helps ensure guests an enjoyable and comfortable stay which in turn creates a customer for life.

What makes a Housekeeping Supervisor

• A warm, people-oriented demeanor
• A team-first attitude
• A gift for paying attention to the smallest details

Responsibilities

• Maintain a friendly, cheerful, and courteous demeanor at all times
• Oversee day to day activities of Housekeeping
• Clean, dust, polish, and vacuum to make sure guest rooms and bathrooms meet hotel standards
• Assist in cleaning rooms when necessary
• Change linens, make beds, and leave the bathroom sparkling
• Restock all guest room supplies, like soap and shampoo
• Organize your linen closet, restock your cart, and get ready for the next day before your shift ends each day
• Remove trash and dirty linen
• Greet guests that you encounter during your shift with a friendly smile
• Ensure all rooms are cared for and inspected according to standards
• Protect equipment and make sure there are no inadequacies
• Adhere strictly to rules regarding health and safety and be aware of any company-related practices
• Inspect guest rooms, public areas, pool etc. after being cleaned by Housekeeping to ensure quality standards
• Effectively coordinate the efforts of Housekeeping with the Front Office, Laundry, and Maintenance departments
• Document and resolve issues with discrepant rooms with Housekeeping Manager or Front Desk
• Handle guest problems and complaints seeking assistance as necessary
• Work effectively with Maintenance Department on guest room maintenance needs
• Assist in all lost and found procedures
• Follow company safety and security procedures, report maintenance issues, safety hazards and accident
• Comply with all company and brand standards

Requirements

• Ability to work with little supervision and maintain a high level of performance
• Customer-oriented and friendly
• Prioritization and time management skills
• Working quickly without compromising quality
• Professional demeanor, clear communication skills and appearance in a clean uniform is required
• This job requires continuous movement, regularly bending, lifting, pushing, pulling, carrying, and moving up to 25-30 pounds
• Must be able to stand and walk for an entire shift and perform repetitive motions

Schedule

• Flexible Shifts Available
• Morning/Evening/Night
• Weekends
• Full-Time/Part-Time

Benefits

• Incentives
• Employee Referral Program
• Paid Time Off
• Paid Vacation (Full-Time)
• Merit Increase
• 401k with Employer Contribution (Full-Time)
• Medical, Dental, Vision (Full-Time)
• Life Insurance (Full-Time)
• Long-term/Short-term Disability (Full-Time)
• Accident (Full-Time)
• Critical Illness (Full-Time)
• Cross-training Opportunities
• Hotel Room Discounts